Katilyn Simon
Applebee's Grill + Bar
Edwardsville ,PA
1
Certification
11
years of professional experience
I am a highly driven, motivated professional with a proven track record of maintaining a positive attitude and delivering exceptional customer service. I possess a strong passion for collaborative teamwork and consistently thrive in goal-oriented sales environments. By leveraging my communication skills, I aim to build strong client relationships and contribute directly to team success.
Work History
Server
3 Months- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Managed cash register transactions, ensuring accurate billing and payment processing.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Recommended menu items based on customer preferences, boosting sales through upselling techniques.
- Monitored inventory levels to assist in restocking supplies efficiently as needed.
- Resolved customer complaints effectively, enhancing overall satisfaction during dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Seasonal Sales Associate
2 Years 3 Months- Greet shoppers warmly, listen to their needs, and guide them to the right products.
- Promote special offers, suggest extra items (cross-selling), and help reach store sales goals.
- Process cash and card payments accurately using the point-of-sale (POS) system.
- Restock shelves, keep the sales floor clean, and organize displays, brand guides
- Learn the features of new items to give expert advice.
Crew Member
1 Year 6 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated kitchen equipment, maintaining safety and hygiene standards during food preparation.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Assisted in training new crew members on operational procedures and customer service best practices.
- Managed inventory levels, ensuring availability of supplies for smooth daily operations.
- Maintained cleanliness of dining area and restrooms, promoting a welcoming environment for customers.
- Processed transactions accurately, handling cash register duties with attention to detail.
- Adapted quickly to changing demands while maintaining high-quality service standards during shifts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
GED
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Customer service
Cleanliness standards
Safe food handling
Food running
High volume dining
Professional appearance
Memory retention
Menu memorization
Team collaboration
Sales techniques
Food sales and promotion
Guest seating
Table setting
Certification
September 2017: communications II
October 2017: Career Exploration, Customer service, entrepreneurship, mock interviews, business etiquette
November 2017: ergonomics, health, and safety
2017-2020 I maintained a servsafe
Timeline
Server
Applebee's Grill + Bar
07.2026 - CurrentRead More
Seasonal Sales Associate
Victoria’s Secret
11.2017 - 02.2020Read More
Crew Member
McDonald’s
06.2015 - 12.2016Read More
Careerlink
GED
Read More