Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katina Angeles

Lafayette,IN

Summary

Dynamic professional with a proven track record in customer service and inventory control, exemplified during my tenure at AVI Foodsystems. Skilled in enhancing customer satisfaction and streamlining operations, I excel in problem resolution and team collaboration. My adeptness in guest services and product knowledge significantly contributed to positive outcomes and operational efficiency.

Overview

16
16
years of professional experience

Work History

Customer Service Associate

AVI Foodsystems
05.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Unloaded and stocked deliveries Daily

Cafeteria Worker

Compass Group Inc.
08.2018 - 05.2021
  • Cleaned and sanitized surfaces, tools and equipment.
  • Restocked condiments, beverages and utensils per expected use levels.
  • Prepared ingredients and recipe components ahead of time.
  • Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
  • Received and stored incoming supplies according to procedures.
  • Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
  • Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
  • Served food according to temperature, safety and presentation guidelines.
  • Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
  • Reduced food waste through careful portion control and monitoring product expiration dates.
  • Streamlined dishwashing and cleaning processes, minimizing downtime and keeping cafeteria in top condition.

Damages Clerk

Kmart
10.2008 - 11.2016
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Processed claims to ensure store was credited for any damaged, expired, discontinued, or recalled products.
  • Made sure area stayed cleaned and organized.

Education

GED -

Lafayette Adult Reading Academy
Lafayette, IN
04-2017

Skills

  • Stock replenishment
  • Inventory control
  • Guest services
  • Product knowledge
  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration

Timeline

Customer Service Associate

AVI Foodsystems
05.2021 - Current

Cafeteria Worker

Compass Group Inc.
08.2018 - 05.2021

Damages Clerk

Kmart
10.2008 - 11.2016

GED -

Lafayette Adult Reading Academy

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Katina Angeles