Katina Bell
Jackson,MS
Summary
Professional radiology scheduler offering many years in the call center. I am ready for a new position where an extensive background in scheduling call center and data entry can be properly utilized.
Overview
26
26
years of professional experience
Work History
Health Unit Coordinator
Baptist Medical Center
09.2025 - Current
- Coordinated patient admissions and discharges, ensuring streamlined communication between departments.
- Managed scheduling for healthcare providers, optimizing clinic workflow and reducing patient wait times.
- Facilitated effective communication among multidisciplinary teams to enhance patient care and safety.
- Maintained accurate medical records and documentation, supporting regulatory compliance and quality assurance.
Patient Access Data Integrity Specialist II
UMC Hospital
11.1999 - 03.2025
- I contacted patients to schedule appointments. I worked assigned reports, work-list and patient accounts. I focused on complying with policies responsible for assigning accurate medical records. I contributed to a positive working environment.
- Performed data analysis and validation to ensure accuracy of records in multiple databases.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Supported sales team members to drive growth and development.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained accurate records of customer interactions for future reference.
Education
Diploma - Basic
Jim Hill High School
Jackson, MS06.1991
Skills
- Data validation
- Database management
- Medical records compliance
- Data analysis
- Call center operations
- Customer service
- Patient scheduling
- Record keeping
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Customer feedback analysis
- Team building
- Teamwork
- Communication
- Multitasking capacity
Timeline
Health Unit Coordinator
Baptist Medical Center
09.2025 - Current
Patient Access Data Integrity Specialist II
UMC Hospital
11.1999 - 03.2025
Diploma - Basic
Jim Hill High School