Spencer Olsen
Salt Lake City,UT
Overview
3
3
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
University of Utah Health
SLC, UT
07.2025 - Current
- Streamlined communication among physicians, nurses, and departments to reduce patient care delays.
- Maintained patient charts, electronic records, and unit activity boards for informed clinical decision-making in 1,000 cases weekly.
- Triage calls using multi-line phone and hospital paging systems for prompt message delivery in a fast-paced environment.
Workers Compensation Claims Specialist
Mountain View Hospital
Idaho Falls, ID
01.2025 - 07.2025
- Achieved 90% of weekly referral goals while guiding 150 claims from reporting to resolution.
- Ensured timely and equitable outcomes for all claims processed.
- Cultivated insurer relationships, reducing claim processing time by 20%.
Business Operations Director
BYU-Idaho Student Health Center
Rexburg, Idaho
07.2024 - 12.2024
- Managed $500K student labor budget, optimizing resource allocation to meet departmental needs.
- Coordinated scheduling, training, and evaluations, improving team productivity and retention by 15%.
- Directed 30 student employees across four departments, streamlining workflows for better efficiency.
Spreadsheet Analysis Teacher's Assistant
BYU-Idaho
Rexburg, ID
04.2024 - 12.2024
- Recognized by professors for dedication and commitment to student success
- Evaluated hundreds of customized Excel projects, including Pivot Tables, VLOOKUP, VBA code, and advanced functions, ensuring high-quality feedback for student learning
Billing Coordinator
BYU-Idaho Student Health Center
Rexburg, Idaho
03.2024 - 08.2024
- Verified accuracy in patient account expenses, ensuring billing precision and compliance.
- Resolved customer inquiries and billing issues by managing high volumes of inbound calls daily, enhancing customer satisfaction.
- Coordinated delivery of interdepartmental projects across six departments, ensuring timely completion and collaboration.
Patient Flow Coordinator/Supervisor
BYU-Idaho Student Health Center
Rexburg, Idaho
04.2023 - 08.2024
- Supervised patient flow management, ensuring seamless operations and collaboration among team members.
- Coordinated patient flow for five employees, optimizing task execution and enhancing service delivery.
- Scheduled appointments and managed calendars for six providers, improving organizational efficiency.
- Verified demographic information for 25-30 patients daily, reducing check-in errors.
Medical Receptionist/Supervisor
BYU-Idaho Student Health Center
Rexburg, Idaho
11.2022 - 12.2023
- Trained and supervised 11 receptionists, enhancing team skills and achieving professional development goals.
- Conducted interviews and facilitated hiring of 15 medical receptionist candidates, ensuring a qualified team.
- Collected and maintained confidentiality of demographic data for 10 to 15 patients daily, supporting accurate record-keeping.
Education
Master's of Healthcare Administration -
University of Utah
Salt Lake City, UT01.2027
Bachelors of Healthcare Administration -
Brigham Young University-Idaho
Rexburg, ID01.2024
Skills
- Team leadership
- Interdepartmental coordination
- Microsoft Excel
- Project management
- Revenue cycle management
- Data tracking and performance reporting
- Experience with Epic, Cerner, and Athena EMRs
- Quality reporting and data analysis
Certification
IHI Open School Basic Certificate in Quality and Safety
Volunteer Experience
Pastoral Executive Assistant
03/2023 – 01/2024
- Managed an $8,000 annual activity budget.
- Organized and updated 100–150 membership records.
Missionary Experience
10/01/18-11/01/20
- Contact 20-30 people every day to introduce important church material
- Teaching up to 15 people a week who are interested in learning about religion
- Led and trained groups of 20-30 missionaries on different teaching strategies
Timeline
Health Unit Coordinator
University of Utah Health
07.2025 - Current
Workers Compensation Claims Specialist
Mountain View Hospital
01.2025 - 07.2025
Business Operations Director
BYU-Idaho Student Health Center
07.2024 - 12.2024
Spreadsheet Analysis Teacher's Assistant
BYU-Idaho
04.2024 - 12.2024
Billing Coordinator
BYU-Idaho Student Health Center
03.2024 - 08.2024
Patient Flow Coordinator/Supervisor
BYU-Idaho Student Health Center
04.2023 - 08.2024
Medical Receptionist/Supervisor
BYU-Idaho Student Health Center
11.2022 - 12.2023
Master's of Healthcare Administration -
University of Utah
Bachelors of Healthcare Administration -
Brigham Young University-Idaho