Katina Deknikker
Elkhart,IN
Overview
24
24
years of professional experience
Work History
Telephone Survey Representative
Dynata
Shelton, CT
06.2019 - 01.2021
- Making Outbound Calls: Initiating calls to potential survey participants based on lists provided by the employer.
- Following Scripts and Questionnaires: Administering surveys by asking predetermined questions in a clear and professional manner.
- Active Listening and Clarification: Listening attentively to responses, understanding the information provided, and asking clarifying or probing questions when necessary to ensure accurate data collection.
- Recording Responses Accurately: Documenting answers accurately and efficiently into computer systems or survey platforms.
Data Entry/Transcription
Specialized Staffing Solutions
South Bend, IN
07.2017 - 09.2017
- Transcription of scanned documents
Program Assistant
School City of Mishawaka
09.1999 - 06.2017
- Assist in the academic and vocational teaching of students with intellectual disabilities. (5th grade-8th grade) After school tutor for English, reading, and Math K-5th grade
- Responsible for data entry, filing
- Professional and accurate communication via in person, email, telephone adhere to strict attendance and confidentiality policies.
Office Clerk
Michiana Therapy Network
- Advocate for therapeutic support and convalescent aids
- Customer Service
- Data entry
- Scheduling various therapeutic services
Special Education Paraprofessional
School City Of Mishawaka
Mishawaka, IN
09.1999 - 06.2017
- Responsible for various clerical duties
- Worked with faculty and staff to understand requirements and provide exceptional service
- Negotiated agreements between employees to clarify misunderstood directions and resolve behavioral conflicts affecting performance.
- Administered tests to class and graded papers.
- Supported teacher in development of individual learning strategies.
- Collaborated with teacher to create customized classroom environment that was integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Contacted parents to discuss student progress and set up meetings.
- Community outreach
Office Assistant/Scheduler
Michiana Therapy Network
Mishawaka, IN
06.2010 - 08.2012
- Scheduled therapeutic services.
- Liaison between sale people of convalescent aids
- Filed alphabetically
- Entered data into QuickBooks.
Seasonal Receptionist/Patient Advocate
Michiana Therapy Network
Mishawaka, IN
06.2009 - 08.2011
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Managed large caseload of patients in therapeutic department.
- Entered details into computer systems and managed database of information QuickBooks
- Manually, chronologically alphabetically
Call Center Representative
Press Ganey Associates, Inc.
South Bend, IN
09.2007 - 11.2009
- Inbound/Outbound calls
- Data entry
- Rating/proofreading
Seasonal Receptionist
R-Way Trailer Inc
Elkhart, IN
06.2000 - 08.2005
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Answered telephone professional, friendly manner
- Manually filed
Data Entry Clerk
1st Source Bank
South Bend, IN
06.1997 - 09.1999
- Scanned checks
- Data entry
Patient Service Representative
Saint Joseph Community Hospital
Mishawaka, IN
06.1998 - 05.1999
- Greet customers, register patients, data entry, photocopying.
Timeline
Telephone Survey Representative
Dynata
06.2019 - 01.2021
Data Entry/Transcription
Specialized Staffing Solutions
07.2017 - 09.2017
Office Assistant/Scheduler
Michiana Therapy Network
06.2010 - 08.2012
Seasonal Receptionist/Patient Advocate
Michiana Therapy Network
06.2009 - 08.2011
Call Center Representative
Press Ganey Associates, Inc.
09.2007 - 11.2009
Seasonal Receptionist
R-Way Trailer Inc
06.2000 - 08.2005
Program Assistant
School City of Mishawaka
09.1999 - 06.2017
Special Education Paraprofessional
School City Of Mishawaka
09.1999 - 06.2017
Patient Service Representative
Saint Joseph Community Hospital
06.1998 - 05.1999
Data Entry Clerk
1st Source Bank
06.1997 - 09.1999
Office Clerk
Michiana Therapy Network