Katina Haynes
Hegira Health Inc.
Ecorse,MI
1
Certification
20
years of professional experience
Results-driven Clubhouse Manager and Case Manager with extensive experience in case management services, team leadership, and customer service. Proven track record in developing individualized service plans and enhancing operational efficiency to boost client satisfaction.
Work History
Clubhouse Manager
5 Years 9 Months- Oversaw daily operations, ensuring efficient facility management and adherence to health and safety compliance.
- Developed staff training programs to enhance team performance and service delivery standards.
- Coordinated resource allocation to optimize service offerings and improve client satisfaction rates.
- Implemented community engagement initiatives to foster relationships and increase program participation.
- Maintained high standards of cleanliness and safety within the clubhouse facilities, exceeding health code regulations.
- Boosted overall club atmosphere with the creation of engaging social programs and activities for members to enjoy.
- Ensured seamless communication between departments by holding regular meetings with team leaders to discuss goals and progress updates.
- Demonstrated commitment to continuous improvement by attending industry conferences and seminars to stay updated on current trends in club management.
Case Manager
20 Years 2 Months- Coordinated comprehensive case management services for clients, ensuring access to essential resources and support.
- Developed individual service plans tailored to each client's needs, enhancing overall care effectiveness.
- Collaborated with multidisciplinary teams to facilitate client progress and address complex challenges.
- Monitored client progress regularly, adapting strategies to meet evolving needs and improve outcomes.
- Conducted assessments to determine eligibility for programs and services, streamlining intake processes.
- Advocated for client rights and needs within community systems, fostering collaborative relationships with stakeholders.
- Implemented quality improvement initiatives that enhanced service delivery and increased client satisfaction rates.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Education
MBA - Health Care Management
- Dean's List June 2003
BBA - Health Care Administration
Skills
Case management
Teamwork and collaboration
Problem-solving
Organizational skills
Staff training
Goal setting
Active listening
Excellent communication
Scheduling and coordination
Attention to detail
Conflict resolution
Health and safety compliance
Continuous improvement
Certification
Registered Social Service Technician License
Qualified Mental Health Professional
Suicide Prevention Training- QPR
Certification Recipient Rights Training
Timeline
Clubhouse Manager
Hegira Health Inc.
11.2020 - CurrentRead More
Case Manager
Hegira Health Inc.
06.2006 - CurrentRead More
Davenport University
MBA from Health Care Management
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Davenport University
BBA from Health Care Administration
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