Katina Katsis

I have and currently a server here at Pegasus for 14 yes now . I’d like to think I’m a loyal and responsible employee. I take pride in what I do . I have been a server since 14 technically when I began working at Thomas Manor Hall on gratiot for weddings , showers , basically banquets on weekends. I worked at National Coney Island for upward of 22 yrs and then switched to Pegasus and I’ve been here since they’ve opened 14 years ago . I’m now 51 and believe I’m good at what I do and take pride in that .

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Improved dining experience by providing prompt, attentive service to guests.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Increased sales significantly by upselling higher-end products to customers.
• Checked guests' identification before serving alcoholic beverages.
• Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.