Katipha Ndiangang
Charlotte,NC
Summary
Dependable, detail-oriented and results-driven professional with a proactive mindset and strong work ethic. Skilled in process improvement, multitasking, and problem-solving in fast-paced environments. Adaptable, self-motivated, and eager to apply learned skills while continuing professional development. Seeks opportunities to improve processes and workflows for team benefit. Strong background in sales, business development, and relationship management.
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Amazon
Charlotte, NC
10.2024 - 02.2025
- Efficiently sort, scan, and organize packages by size and destination to ensure timely shipment
- Lift, move, and stack packages weighing up to 50 lbs to prepare them for outbound shipment
- Use hand-held scanners, conveyor belts, and other warehouse equipment to track and sort packages accurately
- Load packages onto trucks for final delivery and unload incoming shipments for processing
- Inspect packages for damage, ensure labels are readable, and verify shipping information for accuracy
- Follow safety protocols, use personal protective equipment (PPE), and adhere to workplace safety guidelines
- Communicate effectively with supervisors and team members to maintain workflow and meet deadlines
- Identify and report any operational issues, such as mislabeled packages or equipment malfunctions, to maintain efficiency
Jewelry Sales Associate
Kay Jewlers
Elizabeth City, NC
06.2023 - 01.2024
- Completed paperwork accurately for all transactions according to company policies.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Attended regular staff meetings to share ideas for improving store operations.
- Promote awareness of all current/seasonal sales.
- Execute efficient and effective handling of all merchandise.
- Ensuring that jewelry displays are visually appealing, well-organized, and properly maintained.
- Proactively resolve customer concerns in a manner consistent with company policy and customer satisfaction.
- Opening new client accounts as well as updating client records.
- Actively listening and asking the appropriate questions to determine a customer's best options.
- Developing a deep understanding of the jewelry selections available, including types of metals, gemstones, and designs so as to be able to educate customers about the quality, design, and value of each piece, as well as any distinctive features or customization options when necessary or asked.
- Coordinating repairs and special orders, tracking shipments, and contributing to sales reports.
- Developing and supporting positive relationships with customers to foster loyalty and repeat business.
- Participating in training sessions and workshops provided by the company to enhance knowledge and skills, and to stay up to date with new industry trends and product releases.
- Provided accurate information about warranties, pricing, policies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Sales Associate
EDGE.
Charlotte, NC
12.2020 - 12.2022
- Assessed customer needs to provide assistance and information on product features.
- · Understand and adhere to all company policies and procedures.
- Proactively identify and resolve obstacles that could potentially reduce product sales.
- Leverage company, tools and technology to provide the customer with adequate product knowledge and enhance customer engagement.
- Consistently provides support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
- Ensure all merchandise is displayed appropriately.
- Ensure products are restocked correctly on the sales floor and all damaged products are labeled accordingly.
- Organize storage room for excess merchandise.
- Built positive rapport/customer relationships with clients by providing quality customer service and upholding the company's standard.
- Conducted inventories on a regular basis to track stock levels.
Education
bachelor’s - aviation, professional aeronautics
Elizabeth City State University
Elizabeth City, NC12-2025
Skills
- Customer service
- Time Management
- Teamwork
- Leadership experience
- Multitasking
- Customer retention
- Organizational development
- Inventory control
- Sales
- Proficiency in Microsoft Office Suite
- Proper interpretation and application of company guidelines
- Professional etiquette in a global setting
- Project management
- Knowledge of FAA Part 139
- Time management
- Leadership and team building
- Pallet building
- Accurate and detailed-oriented
- Excellent verbal, interpersonal, and written communication
- Remote conferencing and communication
- Team collaboration
- Conflict/Problem resolution
- Safety compliance
- Multitasking capacity
Extracurricular Activities
Alpha Eta Rho (The Upsilon Zeta Chapter of Alpha Eta at Elizabeth City)
Women in Aviation, 2019-present
Timeline
Warehouse Associate
Amazon
10.2024 - 02.2025
Jewelry Sales Associate
Kay Jewlers
06.2023 - 01.2024
Sales Associate
EDGE.
12.2020 - 12.2022
bachelor’s - aviation, professional aeronautics
Elizabeth City State University