Katja Preston
Planet 21 Salon
Stallings,NC
2027
years of professional experience
Dynamic professional with a proven track record at Emmets Social Table, excelling in customer service and team leadership. Expert in scheduling and organization, I enhanced guest satisfaction through effective training and operational improvements. Adept at managing multi-line phone systems, I consistently resolved client inquiries, fostering a welcoming environment.
Work History
Receptionist
4 Years 4 Months- Greeted clients warmly, ensuring positive first impressions and enhancing overall customer experience.
- Managed appointment scheduling using salon software, optimizing staff availability and client satisfaction.
- Handled incoming calls efficiently, directing inquiries to appropriate staff members for swift resolution.
- Processed payments accurately, ensuring smooth financial transactions and client trust in services provided.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Manager
- Oversaw daily operations to ensure exceptional guest experience and satisfaction.
- Developed training programs for new staff, enhancing service quality and team efficiency.
- Implemented inventory management systems, optimizing stock levels and minimizing waste.
- Analyzed customer feedback to refine menu offerings and improve dining experience.
- Led regular team meetings to align goals and foster a collaborative work environment.
Server
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in inventory management by tracking supplies and reporting shortages.
- Executed opening and closing procedures, ensuring compliance with health standards.
- Trained new servers on menu knowledge and customer service best practices.
Education
High School Diploma
Skills
Organization skills
Time management
Telephone skills
Data entry
Scheduling
Office administration
File management
Multi-line telephone operation
Information protection
Timeline
Receptionist
Planet 21 Salon
04.2022 - CurrentRead More
Manager
Emmets Social Table
2020 - 2021Read More
Server
Emmets Social Table
2019 - 2021Read More
Porter Ridge
High School Diploma
Read More