Compassionate Customer Service professional dedicated to addressing client needs and enhancing satisfaction. Demonstrates strong organizational skills and the ability to perform effectively under pressure while meeting deadlines. Committed to continuous learning and development of new skills.
Hi, I’m
Katlen Griffin
Hollywood,FL
Summary
Overview
3
years of professional experience
Work History
AloricaMiami, Florida
Customer Service Representative
11.2025 - 09.2026
Job overview
- Resolved customer complaints efficiently to ensure a positive experience.
- Assisted customers with inquiries and concerns through various communication channels.
- Escalated complex issues to appropriate departments for timely resolution.
- Participated in training sessions to improve service techniques and product knowledge.
Massage Envy SpaMiami, Florida
Front Desk Receptionist
03.2024 - 01.2025
Job overview
- Greeted clients warmly and ensured a welcoming atmosphere.
- Answered phone calls and addressed client inquiries promptly.
- Created a positive first impression for clients visiting the office. and ensured a welcoming atmosphere.
- Managed appointment scheduling using the booking system efficiently.
- Resolved account setup issues by identifying problems and providing effective solutions
Morneau ShepellDouglas, Alaska
Remote Customer Service Representative
06.2023 - 12.2024
Job overview
- Facilitated effective communication through inbound and outbound calls to assist members. (20-80 per day) Verifying benefits, some requests for outbound calls
- Assisted Medicare recipients with enrollment in medical, dental, vision, and life insurance plans
- Identified and corrected discrepancies in members' accounts, ensuring accurate account management
- Informed members about company services and resources to enhance their understanding and navigation
Education
Miami Norland Senior High SchoolMiami, FL
High school diploma
University Overview
Saint Thomas University
Associate's degree from Human Biology
University Overview
Skills
- Transaction Management
- Data Entry
- Front Desk
- POS
- Cashier
- Problem Resolution
- Communication skills
- Verbal communication
- Relationship management
- Sales
- Time management
- Training
- Serving
- Marketing
- Hospitality
- English
- Time management
Additional Information
Additional Information
- Willing to relocate: Anywhere
Accomplishments
Accomplishments
- I do charity events
- I give back to the community
- I help the youth to get in college
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteOpen to relocation: Yes
Timeline
Customer Service Representative
Alorica
11.2025 - 09.2026
Front Desk Receptionist
Massage Envy Spa
03.2024 - 01.2025
Remote Customer Service Representative
Morneau Shepell
06.2023 - 12.2024
Miami Norland Senior High School
High school diploma
06.2023
Saint Thomas University
Associate's degree from Human Biology