Yahina Castillo
PROVIDENCE,RI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Language
8
8
years of professional experience
Work History
Customer Service Representative
Ask Consulting
East Providence, Rhode Island
11.2025 - Current
- Assisted customers with account inquiries and transaction processing.
- Resolved customer issues through effective communication and problem-solving skills.
- Educated clients on bank products and services to enhance their banking experience.
Customer Service Representative
Santander Bank NA
East Providence, Rhode Island
10.2021 - 09.2025
- Assisted customers with account inquiries and transaction processing.
- Resolved customer issues through effective communication and problem-solving skills.
- Educated clients on bank products and services to enhance their banking experience.
Crew Member
Wendys Restaurant
PROVIDENCE, RI
11.2018 - 07.2020
- Operated cash register and processed customer transactions accurately.
- Prepared food items according to safety and quality standards.
- Maintained cleanliness in dining and kitchen areas during
Education
Village Green Virtual Charter School
PROVIDENCE, RISome College (No Degree) - Criminal Justice
University of Rhode Island
Kingston, RISkills
- Account management
- Transaction processing
- Customer education
- Transaction management
- Issue resolution
- Time management
- Effective communication
Languages
Spanish
Limited
Timeline
Customer Service Representative
Ask Consulting
11.2025 - Current
Customer Service Representative
Santander Bank NA
10.2021 - 09.2025
Crew Member
Wendys Restaurant
11.2018 - 07.2020
Village Green Virtual Charter School
Some College (No Degree) - Criminal Justice
University of Rhode Island