Katlen Weng
Glen Cove,NJ
Summary
Reliable customer service worker with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and being proactive in team work environments. Creative problem solver versed in the hospitality industry.
Overview
3
3
years of professional experience
Work History
Boba Barista
Mi Tea
02.2024 - 09.2024
- Controlled line and crowd with effective communication and quick service
- Provided customer service in a fast paced environment
- Followed established procedures with health, sanitation, and safe work practices
- Cleaned and stocked boba station with inventory, which was checked after every shift
- Created wide variety of hot and cold drinks with consistently positive customer satisfaction ratings
- Followed opening and closing procedures, including cleaning, prep tasks, and taking inventory
Restaurant Waitress
QQ Asian
05.2023 - 09.2023
- Served and cleaned up 4-6 table sections with 4 to 8 guests, including busy weekends
- Cultivated warm relationships with customers
- Memorized the standard menu, including appetizers, sauces, desserts, and specialty drinks
Hostness
V-Yan Hot Pot
05.2022 - 09.2022
- Reduced wait times for guests by coordinating with other team members during peak hours
- Handled phone reservations
- Memorized the floor plan to guide customers to their seats
Restaurant Shift Lead
Asian Express
05.2021 - 04.2022
- Lead opening and closing roles through giving clear instructions and delegating work load
- Fostered a positive work culture among the employees through adapting an open door policy for any concerns and suggestions
- Planned part time staff work schedules through strong organization skills
Education
Bachelor of Arts - Information Technology
Rutgers University
New Brunswick, New Jersey, NJ05-2025
Skills
- Customer Service Expertise
- Patience and empathy
- Team Collaboration
- Attention to detail
- Time management skills
- Product Knowledge
- Checkout Efficiency
- Work ethic and integrity
Timeline
Boba Barista
Mi Tea
02.2024 - 09.2024
Restaurant Waitress
QQ Asian
05.2023 - 09.2023
Hostness
V-Yan Hot Pot
05.2022 - 09.2022
Restaurant Shift Lead
Asian Express
05.2021 - 04.2022
Bachelor of Arts - Information Technology
Rutgers University