Summary
Overview
Work History
Education
Skills
Timeline
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Katlin Liska

Saddle Brook,NJ

Summary

Dynamic and service-oriented professional with a proven track record at Sunrise Senior Living, adept in customer service and problem-solving. Excelled in streamlining operations and fostering positive client relations, demonstrating exceptional organization and communication skills. Achieved significant improvements in client satisfaction and operational efficiency. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences. Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving. Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Caregiving professional with experience in providing quality care for elderly clients. Develops tailored care plans meeting unique needs of clients. Passionate about providing clients with high-quality care to improve quality of life. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Professional with experience in logistics and package handling. Strong focus on team collaboration, ensuring tasks are completed efficiently and accurately. Reliable in adapting to changing needs and maintaining workflow. Skilled in organization, time management, and problem-solving. Known for consistent performance and achieving results. Experienced with package handling and sorting processes, ensuring efficient workflow. Utilizes organizational skills and attention to detail to manage high-volume operations. Track record of maintaining accuracy and meeting deadlines in dynamic environments. Logistics professional with strong background in package handling and sorting operations. Proficient in managing high volumes of packages while maintaining attention to detail and accuracy. Known for collaborating effectively with team members to meet targets and adapt to changing demands. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Receptionist

Sunrise Senior Living
Edgewater, NJ
09.2016 - 10.2019
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.

Care Manager

Sunrise Senior Living
Edgewater, NJ
09.2016 - 10.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Assessed clients and developed plans to meet needs.
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.

Package Sorter

UPS
Saddle Brook, NJ
09.2014 - 10.2015
  • Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
  • Collaborated with team members to sort large volumes of packages quickly and accurately.
  • Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
  • Adhered to safety protocols while working in a fast-paced environment, reducing the potential for accidents on the job.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace, which facilitated smoother package sorting operations.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Demonstrated flexibility by adapting to changes in work schedules during peak holiday seasons or unexpected events.
  • Operated various mechanical equipment for efficient package handling, minimizing physical strain and risk of injury.
  • Lifted and slid packages weighing up to 75 pounds on conveyor belts to transport items.
  • Efficiently sorted fragile items with care, resulting in reduced customer complaints due to damaged goods.
  • Communicated effectively with coworkers and supervisors, fostering a positive work environment conducive to collaboration and productivity.

Education

Associate Degree - Patient Care Technician

Dover Business College
Clifton, NJ
05.2012

Highschool diploma - General Studies

Saddle Brook Highschool
Saddle Brook, NJ
06.2008

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Greeting and Seating Clients
  • Data inputting
  • Mail handling
  • Document Management
  • Professional Demeanor
  • Documentation And Reporting
  • Service-oriented mindset
  • Performance Improvement
  • Mail distribution
  • Tech-Savvy
  • Typing Speed
  • Customer Service
  • Problem-Solving
  • Punctual and Reliable
  • Call Answering and Routing
  • Visitor and Customer Relations
  • Documentation
  • Basic Math

Timeline

Receptionist

Sunrise Senior Living
09.2016 - 10.2019

Care Manager

Sunrise Senior Living
09.2016 - 10.2019

Package Sorter

UPS
09.2014 - 10.2015

Associate Degree - Patient Care Technician

Dover Business College

Highschool diploma - General Studies

Saddle Brook Highschool
Katlin Liska