Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Katlin Porter

Woodbridge,VA

Summary

Dynamic retail professional with a proven track record at Dick's Sporting Goods and Zumiez, excelling in customer service and team collaboration. Recognized for enhancing employee productivity and maintaining inventory accuracy, ensuring customer satisfaction. Strong leadership and complex problem-solving skills drive success in fast-paced environments, fostering positive team dynamics and achieving sales targets.

Overview

5
5
years of professional experience

Work History

Associate

Dick's Sporting Goods, Inc
02.2024 - 05.2025
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

2nd Assistant Manager

Zumiez
07.2020 - 02.2024
  • Supported store manager in training new employees, fostering a positive work environment for team development.
  • Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
  • Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
  • Maintained visual merchandising standards to create an appealing shopping experience for customers.
  • Assisted upper management in achieving sales targets through consistent monitoring of sales performance metrics.

Education

Bachelor of Arts - Psychology

Shippensburg University of Pennsylvania
Shippensburg, PA
05-2025

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Complex Problem-solving
  • Multitasking and organization
  • Team collaboration
  • Adaptability and flexibility
  • Collaborative teamwork

Accomplishments

Achieved Employee of the Month in April 2024 at Dick's Sporting Goods

Languages

French
Elementary

Timeline

Associate

Dick's Sporting Goods, Inc
02.2024 - 05.2025

2nd Assistant Manager

Zumiez
07.2020 - 02.2024

Bachelor of Arts - Psychology

Shippensburg University of Pennsylvania

Similar Profiles

CREATE PROFILE