Katlyn Beatty
Cleveland,OH
Summary
Dedicated Shift Supervisor with proven abilities in customer service and issue resolution, ensuring financial accuracy and compliance. Committed to fostering team development and enhancing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Sheetz
Strongsville, Ohio
09.2023 - Current
- Coordinated staff schedules to maximize coverage and efficiency during peak hours.
- Supervised daily operations and ensured compliance with safety standards.
- Trained new employees on procedures and customer service expectations.
- Addressed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Resolved customer complaints and reported issues to senior management.
- Established and enforced cleanliness standards in store and food preparation areas to ensure safety and compliance.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Addressed any issues that arose during the shift in a proactive manner.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Provided on-the-job training to new staff members.
- Assisted in maintaining equipment and reported maintenance needs promptly.
Daycare Assistant Teacher
Holy Family Learning Center
Lakewood, Ohio
10.2016 - 03.2020
- Supervised children during activities, ensuring safety and fostering positive interactions.
- Contributed to staff meetings by sharing insights on curriculum improvements and strategies.
- Managed time effectively while balancing multiple assignments throughout shifts.
- Completed day-to-day duties accurately and efficiently.
Cashier
Drug Mart
Lakewood, Ohio
12.2015 - 07.2016
- Operated cash register and POS system for payments by cash, check, and credit card, facilitating smooth customer transactions.
- Processed customer transactions efficiently with point-of-sale systems, enhancing overall checkout speed.
- Managed cash drawer with precise cash handling and reconciliation, supporting financial accuracy.
- Assisted customers with product inquiries and provided exceptional service.
- Completed tasks to support management directives.
Education
High School Diploma -
Lakewood High Scool
Lakewood, OH05-2016
Skills
- Customer service and support
- Sales techniques
- Issue resolution
- Conflict resolution
- Cash handling
- Financial accuracy
- Inventory control
- Time management
- Customer-oriented
Timeline
Shift Supervisor
Sheetz
09.2023 - Current
Daycare Assistant Teacher
Holy Family Learning Center
10.2016 - 03.2020
Cashier
Drug Mart
12.2015 - 07.2016
High School Diploma -
Lakewood High Scool