Katlyn Coleman

General Manager

OnCue Marketing, LLC

Bartlesville, OK

04.2012 - 04.2022

Reponsible for running day-to-day operations at a gas station and guiding general business strategy.
Assisting first-line managers to achieve their goals and also ensure that all team members are functioning well.
Overseeing hiring, training, and scheduling staff
Tracking cash flow
Product ordering and handling work orders.
Implementing operational strategies and effectively built customer and employee loyalty.
Managed budget implementations and employee evaluations.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Developed effective business plans to align strategic decisions with long-term objectives.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Performed statistical analyses to gather data for operational and forecast team needs.
Introduced new methods, practices and systems to reduce turnaround time.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Identified trends in customer marketplaces to develop valuable solutions.
Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Cleaned up gas and other spills in accordance with spill procedures.
Pumped gas for guests and took payments.
Checked customer identification for alcohol, cigarette and lottery sales.