Katlyn DeDycker
Mill Creek,USA
Summary
Experienced with patient care coordination, ensuring efficient communication and service delivery. Utilizes strong organizational skills to manage complex schedules and prioritize patient needs. Knowledge of healthcare regulations and best practices, enhancing patient satisfaction and operational efficiency.
Overview
1
1
Language
1
1
Certification
15
15
years of professional experience
Work History
Lead Senior Patient Care Coordinator
Optum Plastic Surgery
Seattle, WA
10.2025 - Current
- Coordinated patient care activities to enhance overall patient satisfaction and streamline operations.
- Led cross-functional teams to implement process improvements in patient scheduling and follow-up procedures.
- Developed training programs for new staff, ensuring adherence to best practices in patient care coordination.
- Facilitated communication between medical staff and patients, addressing concerns and optimizing care pathways.
- Managed electronic health record systems, ensuring accuracy and compliance with regulatory standards.
- Oversaw appointment management processes, reducing wait times through effective resource allocation strategies.
- Collaborated with insurance companies to ensure coverage for necessary treatments while minimizing out-of-pocket costs for patients.
Patient Care Coordinator (PCC)
Providence Pediatric Specialty
Spokane, WA
10.2024 - 09.2025
- Answer phones, schedule patients, enter and schedule referrals, submit authorizations for insurance, chart prep, request interpreters.
Oncology supervisor
Cancer center
Bozeman, MT
02.2011 - 02.2024
- Schedule medical oncology/hematology and radiation oncology patients/labs/sims/cts/mris and other imaging. I utilized mosaic for a time, switched to epic and aria. Then I was promoted to manager and began scheduling for employees, payroll, POs, scheduling meetings, coordinating schedules and handling any needs that my staff have i.e. help with phones, rowdy patients
Education
16 - undefined
Skills
- Scheduling coordination
- Healthcare management
- Compliance monitoring
- Multitasking
- Critical thinking skills
- Patient safety
- Office administration
- Insurance verification
- Appointment scheduling
- New hire training
- Payment collection
- Nursing background
- Payment arrangements & negotiation
- Teamwork and collaboration
Certification
- TIPS
- Food Handler Certification
- Driver's License
- June 1996 to June 2026
- MAST Permit
- ServSafe
- CPR Certification
- First Aid Certification
- Non-CDL Class C
Languages
English - Fluent
Timeline
Lead Senior Patient Care Coordinator
Optum Plastic Surgery
10.2025 - Current
Patient Care Coordinator (PCC)
Providence Pediatric Specialty
10.2024 - 09.2025
Oncology supervisor
Cancer center
02.2011 - 02.2024