Katlyn Hatfield
Cleveland,OH
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 8-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Overview
6
6
years of professional experience
Work History
Department Manager
Walmart
04.2017 - 05.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Sales Floor Associate
Target
11.2016 - 04.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier
Marcs Grocery
07.2015 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Medical Administrative Assistant
Valley College
Cleveland, OH05.2024
High School Diploma -
Euclid High School
Euclid, OH05.2016
Skills
- Product Restocking
- Customer Assistance
- Drawer Balancing
- Team Supervision
- Retail Management
- Sales Expertise
- Customer Engagement
- Problem Solving
- Team Leadership
- Time Management
- Critical Thinking
Timeline
Department Manager
Walmart
04.2017 - 05.2021
Sales Floor Associate
Target
11.2016 - 04.2017
Cashier
Marcs Grocery
07.2015 - 12.2016
Medical Administrative Assistant
Valley College
High School Diploma -
Euclid High School