Katlyn Howard
Cypress
Summary
Dynamic Lead Manager at Cypress Trail Hideout, adept at optimizing operations and enhancing customer experiences. Leveraged data analytics and strategic planning to streamline workflows, resulting in improved team efficiency. Proven leadership in event coordination and budget analysis, fostering a collaborative environment that prioritizes quality service and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Manager
Cypress Trail Hideout
05.2020 - Current
- Assisted in coordinating team schedules and resource allocation to optimize workflow efficiency.
- Learned to utilize software tools for task management, contributing to streamlined communication within the team.
- Handled any and all events such as personalized catering, live entertainment, private parties etc.
- Maintained prices and learned how to cater to targeted audience.
- Handled and monitored purchases through the business as well as being the product liaison for sales representatives.
- Organized policies and procedures to ensure the most effective customer service.
- Learned how to keep track and manage invoices and finances for the better of the business.
- Learned how to ensure the best experience for the customer.
Education
High School Diploma -
Cy-Fair High School
Cypress, TX12.2019
Skills
- Operations management
- Quality control management
- Data analytics
- System optimization
- Budget analysis
- Strategic planning
- Project management
- Health & safety compliance
- Team building & leadership
- Consumer trend analysis
- Customer service
- Teamwork and collaboration
- Hiring and training
- Shift scheduling
- Customer relationship management
- Performance evaluations
- Business administration
Certification
Food Management Certification
TABC Certification
Timeline
Lead Manager
Cypress Trail Hideout
05.2020 - Current
High School Diploma -
Cy-Fair High School