Katlyn Jones
Spotsylvania,VA
Summary
I am a very hard working, fast learning, dedicated employee. I take pride in all my tasks and completely them in a timely manner. Wonderful bedside manner, nonjudgmental, open and understanding to other cultures, religions, and beliefs. Recently received my national phlebotomy certification, as well as actively in college for Medical billing and coding.
Solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist
Fredericksburg Primary Care
06.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Filed patients charts and put them away.
Cashier
Wawa
04.2016 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
Deli
Walmart
03.2015 - 02.2016
- Managed deli operations efficiently, resulting in reduced labor costs without sacrificing customer service quality.
- Enhanced customer satisfaction by providing exceptional deli product recommendations and personalized service.
- Developed loyal customer relationships through knowledgeable assistance with specialty products such as cheeses, meats, and prepared foods.
- Reduced food waste by implementing proper inventory management and rotation practices.
In home care provider
Public Partnership
01.2013 - 08.2013
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Documented vitals, behaviors, and medications in client medical records.
House cleaning
Merry Maids
03.2012 - 07.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Cashier
Borders Bookstore
08.2011 - 10.2011
- Operate cash register during the store closing
Custodian
GCA Services
10.2010 - 11.2010
- Performed custodial services at Stafford High School
Cashier
Kings Dominion
04.2010 - 10.2010
- Operate cash register for food stand at park
Packer
On The Road Again Movers
03.2008 - 10.2010
- Packing household items for loading into moving truck
- Assist with loading moving truck
Cashier
McDonalds
10.2009 - 02.2010
- Operate cash register and receive customer orders
Cashier
Kings Dominion
07.2009 - 10.2009
- Operate cash register for food stand at park
Education
Medical Billing And Coding Associate -
Ultimate Medical Academy
Clearwater, FL03-2026
Phlebotomy Certification -
Northwest Phlebotomy School
11-2024
High School Diploma -
Spotsylvania High School
06.2010
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Scheduling appointments
- Data inputting
- Mail handling
Certification
Phlebotomy
Osha 30
Timeline
Receptionist
Fredericksburg Primary Care
06.2021 - 01.2022
Cashier
Wawa
04.2016 - 10.2021
Deli
Walmart
03.2015 - 02.2016
In home care provider
Public Partnership
01.2013 - 08.2013
House cleaning
Merry Maids
03.2012 - 07.2013
Cashier
Borders Bookstore
08.2011 - 10.2011
Custodian
GCA Services
10.2010 - 11.2010
Cashier
Kings Dominion
04.2010 - 10.2010
Cashier
McDonalds
10.2009 - 02.2010
Cashier
Kings Dominion
07.2009 - 10.2009
Packer
On The Road Again Movers
03.2008 - 10.2010
Medical Billing And Coding Associate -
Ultimate Medical Academy
Phlebotomy Certification -
Northwest Phlebotomy School
High School Diploma -
Spotsylvania High School
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