KATLYN MACLEAN
Owasso
Summary
Goal-focused employee experienced in fast-paced environments. Focused on maintaining high levels of accuracy and productivity as well as achieving goals. Organized and detail-oriented person with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills. Self-motivated professional offering strong communication and quick-thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly, committed to reaching business goals. Organized and motivated employee eager to apply time management and organization skills in various environments. Detail-oriented employee with expertise in logistics management and problem resolution. Proven ability to facilitate effective communication and ensure timely deliveries. Committed to enhancing operational efficiency in shipping processes. Seeking Opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Shipping Coordinator
Mingo Aerospace
Owasso
05.2025 - Current
- Coordinated shipping schedules to ensure timely delivery of aerospace components.
- Communicated with carriers to arrange transportation and resolve shipping issues.
- Prepared shipping documentation, including bills of lading and customs forms.
- Maintained communication with vendors regarding delivery schedules, product availability, and order status.
- Resolved issues related to damaged or lost shipments in a timely manner.
- Researched and resolved discrepancies related to shipments, invoices, and other documentation.
- Facilitated communication between sales, customer service, and distribution teams regarding shipping matters.
Bank Teller
Arvest
Tulsa
05.2024 - 05.2025
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer transactions efficiently and accurately.
- Maintained cash drawer accuracy and balanced daily transactions.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
Bank Teller
RCB
Claremore
08.2022 - 03.2023
- Processed customer transactions efficiently and accurately.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Prepared official checks for customer and internal bank needs.
- Assisted customers with account inquiries and product information.
Server
Hideaway Pizza
Tulsa
11.2019 - 08.2022
- Provided excellent customer service during busy dining hours.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Assisted in training new servers on restaurant procedures and menu items.
- Prepared drink orders efficiently in high-volume settings.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Manager
Hideaway Pizza
Tulsa
02.2021 - 03.2021
- Supervised daily operations to ensure efficient service and food quality.
- Coordinated staff scheduling to optimize labor efficiency during peak hours.
- Monitored staff performance and addressed issues.
- Trained staff on customer service standards and operational procedures.
- Led team meetings to discuss performance, goals, and work schedules.
- Coached, mentored and trained team members in order to improve their job performance.
Server
Freddies Hamburgers
Tulsa
03.2015 - 10.2019
- Provided excellent customer service during busy dining hours.
- Refilled condiment and napkin containers to ensure availability during slow dining hours.
- Took to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Restocked service areas with necessary supplies to prepare for busy shifts.
- Explained menu items, describing ingredients and cooking methods upon request.
- Followed health safety guidelines when preparing and serving food products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
Some College (No Degree) -
Tulsa Community College
Tulsa, OKSkills
- Shipping coordination
- Logistics management
- Documentation preparation
- Discrepancy resolution
- Inventory tracking
- Customer relationship management
- Order processing
- Vendor communication
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Customer service
- Staff training
- Schedule planning
- Documentation
- International shipping
- Freight coordination
- Food safety
- Order preparation
- Positive and professional
- Cash handling
- Customer transactions
- Payment processing
- Phone etiquette
- Money orders
- Financial transactions
- Conflict resolution
Languages
American Sign Language
Limited
Timeline
Shipping Coordinator
Mingo Aerospace
05.2025 - Current
Bank Teller
Arvest
05.2024 - 05.2025
Bank Teller
RCB
08.2022 - 03.2023
Manager
Hideaway Pizza
02.2021 - 03.2021
Server
Hideaway Pizza
11.2019 - 08.2022
Server
Freddies Hamburgers
03.2015 - 10.2019
Some College (No Degree) -
Tulsa Community College