Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Katlyn McBride

Ritzville,WA

Summary

Results-driven banking professional adept at addressing customer needs and enhancing client satisfaction. Proficient in optimizing bank profitability through persuasive communication, comprehensive product knowledge, and effective customer service skills.

Overview

10
10
years of professional experience

Work History

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Umpqua Bank
Ritzville , WA
09.2023 - Current
  • Promoted bank products and services to customers effectively.
  • Resolved customer issues promptly and professionally.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed client accounts, providing personalized service and support for inquiries.
  • Conducted research into new banking products and services to increase customer satisfaction.
  • Assisted customers with opening new accounts and applying for loans or credit cards.
  • Advised clients on financial products and services tailored to their needs.

Shift Lead

Starbucks
Ritzville, WA
10.2015 - 08.2023
  • Provided friendly and efficient customer service, addressing inquiries and concerns promptly.
  • Maintained calm demeanor during high-volume periods and special events.
  • Developed and maintained relationships with existing customers to ensure repeat business.
  • Assisted customers with purchases by sharing merchandise and pricing information.
  • Demonstrated products features, capabilities, and benefits in order to secure sales.
  • Identified customer needs and recommended appropriate products.
  • Assisted customers in selecting products and providing product knowledge.

Education

High School Diploma -

Ritzville High School
Ritzville, WA
05-2010

Skills

  • Financial product sales
  • Product knowledge
  • Sales growth
  • Relationship building
  • Problem solving

Affiliations

  • I am vary involved with the community through the schools that my children go to and my volunteer work with the local Eagles club and the Bronc Boosters.

Timeline

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Umpqua Bank
09.2023 - Current

Shift Lead

Starbucks
10.2015 - 08.2023

High School Diploma -

Ritzville High School

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