Katlyn Moran
Warren,MI
Summary
Experienced with leading front-end teams to ensure smooth daily operations and exceptional customer service. Utilizes strategic planning and effective communication to enhance team productivity and store efficiency. Track record of implementing process improvements that drive customer satisfaction and operational success.
Passionate Front End Manager/Budtender offering four years of success and experience in customer service through budtending and 10 years through serving.
Overview
10
10
years of professional experience
Work History
Server
National Coney Island
Fraser, MI
07.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Front End Manager/Budtender
Mood
Center Line, MI
01.2023 - Current
- Minimized discrepancies in end-of-day reports by overseeing cash handling procedures and monitoring transactions diligently.
- Managed cashier operations, bookkeeping, and security to ensure compliance with company policies.
- Enforced cleanliness standards and delegated tasks effectively to uphold excellent store appearance.
- Organized product displays and ensured proper stock placement for optimal customer access.
- Maintained strong customer relations by delivering effective service and addressing concerns promptly.
- Resolved customer complaints swiftly, reinforcing commitment to exceptional service standards.
- Negotiated advantageous pricing structures with vendors, enhancing product availability and promotional materials.
- Demonstrated rapid growth in leadership abilities by promoting from budtender to front-end manager within 18 months.
Brand Ambassador
Kutz
Warren, MI
09.2023 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Coordinated with social media influencers to create compelling content, further amplifying brand reach.
- Communicated product information with confidence and educated consumers about company.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
Education
High School Diploma -
Warren Woods Tower High School
Warren, MI06-2014
Skills
- Customer service
- Multitasking
- Effective communicator
- Exceptional communication
- Adaptable personality
- Team leadership qualities
- Customer relationship building
- Goal-oriented mindset
- Sales expertise
- Branding
- Sales and negotiation tactics
- Social media expertise
- Time management
- Sales
- Work Planning and Prioritization
- Display set up and arrangement
- Floor operations and displays
- Shelf stocking
- Team player
- Product research
Accomplishments
There are many accomplishments i have achieved throughout all of my work years. My biggest one is becoming a manager. Now i am not looking nor expecting to be hired in as a manager, it is just something i am proud to have accomplished for myself. I am a very hard and dedicated worker. I show up and show out each and every single time. I'm a positive person with a positive mindset and that is something i take pride in.
Timeline
Brand Ambassador
Kutz
09.2023 - Current
Front End Manager/Budtender
Mood
01.2023 - Current
Server
National Coney Island
07.2015 - Current
High School Diploma -
Warren Woods Tower High School