Katlyn Patterson
Minerva,OH
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.
Looking forward to utilizing the skills I have obtained in previous years to use towards becoming a successful sales person.
Overview
8
8
years of professional experience
Work History
Shift Leader
Taco Bell
Pendleton, Oregon
08.2023 - 11.2024
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Monitored inventory levels and ordered supplies as needed.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
General Manager
Hardee's Restaurant
Minerva, Ohio
07.2016 - 06.2023
- Worked my way from crew (2016) to shift lead (2018-2020) to assistant (2020-2021) and then general manager (2021-2022) as a temporary general manager (was moving so stayed GM till they could train someone for position)
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
High School Diploma -
Minerva High School
Minerva, Ohio05-2018
Skills
- Sales analysis
- Inventory management
- Employee training
- Customer service
- Task delegation
- Team building
- Conflict resolution
- Cash handling
- Team motivation
- Customer service management
- Creative problem solving
Timeline
Shift Leader
Taco Bell
08.2023 - 11.2024
General Manager
Hardee's Restaurant
07.2016 - 06.2023
High School Diploma -
Minerva High School