Katlyn Taylor
Salem,VA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Manager
Papa Johns
Salem, VA
01.2023 - Current
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored staff performance and addressed issues.
- Developed and implemented strategic plans to achieve company objectives.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided leadership during times of organizational change or crisis situations.
- Delegated work to staff, setting priorities and goals.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Some College (No Degree) -
Bluefield State University
Bluefield, WVSkills
- Marketing
- Clear communication
- Revenue management
- Project management
- Staff development
- Inventory management
- Task delegation
- Documentation and reporting
- Customer service
- Staff training and development
- Performance management
- Time management
- Product management
- Coaching and mentoring
- Conflict resolution
- Work prioritization
- Cross-functional teamwork
- Staff management
Timeline
Manager
Papa Johns
01.2023 - Current
Some College (No Degree) -
Bluefield State University