Katlyn Tillotson
Mays Landing,NJ
Summary
Dynamic bartender with a proven track record at Bourbon Street On The Beach, excelling in high-volume environments. Renowned for exceptional customer service and salesmanship, driving revenue through upselling. Highly reliable team player, adept at staff management and maintaining a clean, organized workspace, ensuring compliance with health regulations.
Overview
2024
2024
years of professional experience
Work History
Bartender
Bourbon Street On The Beach
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
Server
Cracker Barrell
- Promoted a positive work environment through effective interpersonal abilities.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
45th St Taphouse
Ocean City, MD
05.2020 - 12.2023
- Promoted a positive work environment through effective interpersonal abilities.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Bartender
Papa Grande’s
Fenwick Island, DE
08.2016 - 06.2019
Education
Bachelor Of Veterinary Science - Veterinary Science
Camden County College
Blackwood, NJSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Engaging personality
- Customer service expertise
- Memory retention
- Salesmanship
- Performance improvement
- Staff management
- Basic accounting
- Conversant in language
Timeline
Assistant Manager
45th St Taphouse
05.2020 - 12.2023
Bartender
Papa Grande’s
08.2016 - 06.2019
Bartender
Bourbon Street On The Beach
Server
Cracker Barrell
Bachelor Of Veterinary Science - Veterinary Science
Camden County College