Katlyn West
Greenville,NC
Summary
Committed and hardworking, with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
Work History
Cashier
Han-Dee Hugo’s
08.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Librarian Assistant
William Peace University
09.2018 - 03.2020
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Placed books on proper shelves when returned to circulation.
- Maintained secure environment by monitoring visitors at front desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Collected fees, fines and donations for balanced library finances.
- Answered patron questions in-person or by phone regarding library services and resources.
- Collected and processed fines on overdue library materials.
- Assisted patrons with printing and copying according to personalized requirements.
- Set up computer and digital device access, providing assistance with use and operation.
- Job was completed during semesters I attended at institution.
Cashier Team Lead
Speedway
01.2018 - 12.2018
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Used POS system to enter orders, process payments and issue receipts.
Sales Associate
Threads And Treads
05.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Arts - Game And Interactive Media Design
William Peace University
Raleigh, NC05.2020
Skills
- Till Counting
- Identification Checks
- Staff Training
- Product Knowledge
- Refunds and Exchanges
- Cash Management
- Sales Expertise
- Microsoft Excel
- Account Management
- Stocking and Replenishing
- Microsoft Word
- Credit Card Payment Processing
Timeline
Cashier
Han-Dee Hugo’s
08.2022 - 05.2023
Librarian Assistant
William Peace University
09.2018 - 03.2020
Cashier Team Lead
Speedway
01.2018 - 12.2018
Sales Associate
Threads And Treads
05.2017 - 12.2017
Bachelor of Arts - Game And Interactive Media Design
William Peace University
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