Katlynn Whitaker
Mount Airy,NC
Summary
Adept at enhancing emergency response times and fostering team efficiency, my tenure at Stokes County Emergency Communications underscored my expertise in transportation coordination and positive communication. Leveraging skills in decision-making and mentoring, I've significantly improved operational outcomes, ensuring a high level of service delivery and safety.
Experienced with coordinating and managing dispatch activities to ensure efficient operations. Utilizes strong organizational skills to maintain effective communication and timely delivery schedules. Knowledge of team leadership and problem resolution in fast-paced environments.
Respected professional with the know-how to check and oversee schedules and keep tabs on man hours. Confident Dispatch Supervisor with meticulous recordkeeping and mentoring skills.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emergency Dispatch Supervisor
Stokes County Emergency Communications
06.2017 - Current
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted in updating department policies and procedures to improve overall efficiency and effectiveness of emergency dispatch operations.
Firefighter
Double Creek Fire Department
11.2021 - 05.2022
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, and service vehicles to aid in rescue operations.
Emergency Medical Technician
Surry County Emergency Services
10.2020 - 05.2022
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Firefighter
Danbury Fire Department
06.2020 - 02.2022
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
Sales Associate
Friend 2 Friend Boutique
03.2014 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Shoe Department
04.2014 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Lifeguard
Fulton Family Ymca
03.2016 - 02.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Associate of Applied Science - 911 Communications
Rowan-Cabarrus Community College
Salisbury, NC05-2026
Associate of Applied Science - Emergency Management
Rowan-Cabarrus Community College
Salisbury, NC01-2026
High School Diploma -
North Forsyth High School
Winston-Salem, NC06-2016
Skills
- Transportation coordination
- Attendance documentation
- Tracking of man hours
- Employee training
- Mentoring and training
- Positive communication skills
- Incident reporting
- Schedule checking and oversight
- Dispatcher monitoring
- Prioritizing calls
- Decision-making
- Problem-solving
- Multitasking and organization
Certification
- EMD IAED 2018-2025
- NC Driver's License
- Basic Life Support Certification (BLS)
- DCI 2025
- EMT 2026
- Firefighter 1&2
- Technical Rescue
- Water Rescue Technician
- Confined Space Technician
- CPR/AED Certification
Timeline
Firefighter
Double Creek Fire Department
11.2021 - 05.2022
Emergency Medical Technician
Surry County Emergency Services
10.2020 - 05.2022
Firefighter
Danbury Fire Department
06.2020 - 02.2022
Emergency Dispatch Supervisor
Stokes County Emergency Communications
06.2017 - Current
Lifeguard
Fulton Family Ymca
03.2016 - 02.2017
Sales Associate
Shoe Department
04.2014 - 03.2017
Sales Associate
Friend 2 Friend Boutique
03.2014 - 01.2018
- EMD IAED 2018-2025
- NC Driver's License
- Basic Life Support Certification (BLS)
- DCI 2025
- EMT 2026
- Firefighter 1&2
- Technical Rescue
- Water Rescue Technician
- Confined Space Technician
- CPR/AED Certification
Associate of Applied Science - 911 Communications
Rowan-Cabarrus Community College
Associate of Applied Science - Emergency Management
Rowan-Cabarrus Community College
High School Diploma -
North Forsyth High School
Similar Profiles
Lindsay PruittLindsay Pruitt
Paramedic at Stokes County Emergency Medical ServicesParamedic at Stokes County Emergency Medical Services
Sara StroudSara Stroud
911 Dispatcher at Saline County Emergency Communications911 Dispatcher at Saline County Emergency Communications
Jaime Ramos-GodwinJaime Ramos-Godwin
Emergency Dispatcher at Garfield County Emergency Communications AuthorityEmergency Dispatcher at Garfield County Emergency Communications Authority