MISTY TAYLOR
Greeneville,TN
Summary
Multitasking professional offering exemplary skills in keeping accurate records and documentation and mentoring new employees. Determined Dispatch Supervisor willing to manage schedules and keep a careful eye on man hours.
Overview
19
19
years of professional experience
1
1
Certification
Work History
EMERGENCY DISPATCH SUPERVISOR
GREENE CO 911 EMERGENCY COMMUNICATIONS DISTRICT
Greeneville, TN
01.2004 - 01.2023
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Scheduled, assigned, and monitored the work of dispatchers.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Supervised the training of new hires in dispatching protocols and processes.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Identified locations and needs of callers to accurately send assistance.
- Advised personnel about accidents, weather conditions or other hazards.
Education
High School Diploma -
SOUTHN GREENE HIGH SCHOOL
Greeneville, TN05-1997
Skills
- Positive communication skills
- Records Maintenance
- Mentoring and training
- Transportation Coordination
- Knowledgeable in [Software]
- Schedule checking and oversight
- Dispatcher monitoring
- Employee Training
- Incident Reporting
- Dispatch Coordination
- Data Entry
- Route Navigation
- Training new hires
- Geographical knowledge
- Monitoring field personnel
- Stress Tolerance
- Dispatching procedures
- Communication Equipment Operation
- Critical thinker
Accomplishments
STAR OF LIFE AWARD
Certification
BASIC COMPUTER SKILLS, BLOOD BORNE AND AIR BORNE PATHOGENS,ADVANCED HARASSMENT AND DISCRIMINATION CLASS, ETHICAL LEADERSHIP, NIMS IS 100,200,500 AND 700, BASIC FIREFIGHTER, CPR
References
References available upon request.
Timeline
EMERGENCY DISPATCH SUPERVISOR
GREENE CO 911 EMERGENCY COMMUNICATIONS DISTRICT
01.2004 - 01.2023
High School Diploma -
SOUTHN GREENE HIGH SCHOOL
BASIC COMPUTER SKILLS, BLOOD BORNE AND AIR BORNE PATHOGENS,ADVANCED HARASSMENT AND DISCRIMINATION CLASS, ETHICAL LEADERSHIP, NIMS IS 100,200,500 AND 700, BASIC FIREFIGHTER, CPR
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