Katon Thomas
China Spring,TX
Summary
I am a dynamic and results-oriented professional with a proven track record at Smoothie King,through enhancing customers satisfactions through exceptional service and efficient problem-solving abilities. Due to often complications at Smoothie King I have developed a keen sense for conflict resolution, as well as a maintaining consistent positive and professional demeanor in fast-paced environment
Overview
1
1
Certification
Work History
Customer Service Cashier
Smoothie King
Jacksonville , FL
June2021 - 09.2021
- Maintained current knowledge of store promotions to highlight sales to customers.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Recommended, selected, located, and obtained products to meet customer needs.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Answered phone calls to assist customers with questions and orders.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Answered customers' questions and provided information on store procedures or policies.
- Adhered to social distancing protocols and wore mask or face shield.
- Checked personal identifications during alcohol and tobacco sales.
- Processed customer payments quickly and returned exact change and receipts.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Complied with all health and safety regulations while performing job duties.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
Bachelors in Business - International Business Management
Baylor University
Waco, TX12-2026
Skills
- Order Coordination
- Check Processing
- Merchandise Restocking
- Guest Services
- Payment Collection
- Cash Handling
- Customer Complaint Resolution
- Customer Service
- Customer Satisfaction
- Retail Merchandising
- Product Knowledge
- Customer Relationship Management (CRM)
- Account Management
- Cash Management
- Cross-Selling Abilities
- Customer Inquiries
- Telephone Management
- Positive and Professional
Affiliations
- Currently a Football Player for Baylor University
Certification
- Microsoft Windows Apps Certificate
Languages
Sign Language
Limited
References
References available upon request.
Timeline
Customer Service Cashier
Smoothie King
June2021 - 09.2021
Bachelors in Business - International Business Management
Baylor University
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