Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Cashier

Kyla Pankey

Atlanta,GA

Summary

Hardworking Customer Service Representative with 1 year of experience working with dairy products. Trained in project and time management with extensive knowledge of cashier and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in fast food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service

Dairy Queen
Atlanta, GA
08.2020 - Current
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Introduced new menu items, sundae toppings and cone varieties to encourage upsells and add-on purchases.
  • Maintained optimal safety levels by cleaning and sterilizing vats and processing equipment between every batch.
  • Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
  • Cleaned and sterilized factory processing containers and work areas to keep foods safe.

Cashier

Dairy Queen
Atlanta Ga , GA
08.2020 - Current
  • Counted cash in register drawer at beginning and end of shift.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Operated manual and electric appliances to peel, slice and trim food.

Education

Druid Hills High School
Atlanta, GA

Skills

  • Sales expertise
  • Complaint resolution
  • International sales support
  • Order fulfillment

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Service

Dairy Queen
08.2020 - Current

Cashier

Dairy Queen
08.2020 - Current

Druid Hills High School

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Kyla Pankey