KaTosha Wynne

Registers all new patients and assists with form completion

Verifies patient’s identification, checks patients in EMR system, validates demographic and insurance information

Collects co-payments

Schedules, reschedules, cancels and confirms appointments

Greet new/existing patients/visitors

• Assisted in Employee assistance and Lifecare program explanations and services
• Connected Federal Employees with therapy services and referrals
• Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers
• Educates providers on how to submit claims and when/where to submit a treatment plan.

• Process medical invoices by using billing software, identify and resolve charge errors, and enter account activity in the company’s database system
• Accurately record detailed information prior to submitting the reports for internal review
• Responsible for converting files to electronic images by using scanning and copying equipment
• Perform thorough research to confirm the precise client information
• Continuously provide exceptional time management and decision-making skills
• Experience with invoice entry, receipts, account documents, and financial statements.

• Greeted arriving clients, assisted with all account concerns, and performed various administrative tasks
• Prioritized files, managed reports, and handled sensitive documents
• Conducted office assistant support, completed many clerical assignments and provided thorough customer service, while offering business leadership
• Finalized and completed the required data entry and clerical tasks in a timely manner
• Assisted with contract applications, client verifications, and receiving account payments
• Operated various office equipment, fax machines, copiers, and multi-line phone systems.

• Answered, monitored, and distributed incoming phone calls and processed inter-departmental workflow assignments as a front desk receptionist, administrative assistant, and personnel assistant
• Worked with many school districts on bus stop route changes, updated the internal computer system with new information, and handled 300-400 daily calls
• Ability to prioritize and organize effectively, while managing multiple roles
• Separated and distributed incoming mail and scheduled upcoming appointments
• Displayed excellent customer satisfaction, attention, and courtesy toward every caller.

• Provided full support on the front-end checkout lanes, changed product pricing, rotated the merchandise, stocked items, and arranged products on shelves throughout the entire store
• Trained the staff with the day-to-day operating procedures and assisted with the workplace tasks
• Instructed and informed the team on all cash handling practices
• Directed customers to the different assortment of snacks and beverages
• Maintained proper security of cash, including register counts at the end of the shift
• Established positive relations with each customer and assisted with all product questions.

• Verified medical insurance coverage, collected co-payments, scheduled appointments, and completed various office duties along with answering calls and filing documents
• Greeted patients/visitors
• Checked patients/visitors in/out.