Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

KATOYA CORLEY, LMSW

MARICOPA,CA

Summary

Highly-efficient licensed Social Worker with over 3 years of experience in the Behavioral Health/Hospital Case Management. Recognized for providing outstanding mental and physical health care services for assigned patients. Client-focused and attentive in monitoring patients for changes in clinical symptoms, treatment side effects or complications.

Overview

9
9
years of professional experience

Work History

BH Case Manager

Centene
Tempe , Arizona
08.2022 - Current
  • Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
  • Addressed delays in discharge, postponed procedures and discharge equipment unavailability.

Case Manager

Banner
Chandler , Arizona
05.2022 - Current
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Managed high caseloads (50+)
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs

Social Worker

Valley wise
Phoenix, AZ
05.2021 - Current
  • Provided psychosocial assessments, diagnosis, treatment planning, discharge planning, psychotherapy with patients/families, utilization review, admissions coordination and coordinates all aspects of court ordered evaluation process
  • Performed professional social work service, Admissions coordination or utilization review for psychiatric adult and geriatric inpatients
  • Responded to inquiry calls from patients, family members, referral sources and facilitating appropriate disposition which may include admission to psychiatric program at Valley wise Health or referral to other programs and services.

Case Manager

Medovent /Providence St. John's Hospital
San Pedro, CA
01.2022 - 03.2022
  • Collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs
  • Plan discharge from care facility to home, SNF, Hospice, Acute Rehab, Psychiatric facilities, Recuperative Care or other care facility
  • Utilize consultation data and social work experience to plan and coordinate client or patient care and rehabilitation, following through to ensure service efficacy
  • Send referrals to Home Health, DME,
  • Organize support groups or counsel family members to assist them in understanding, dealing with, and supporting client or patient
  • Float, covered all units
  • Managed caseloads of over 20 patients

Case Manager

Abrazo Scottsdale Hospital
Phoenix, AZ
09.2020 - 01.2022
  • Responsible for assessing patient for transition needs including identifying and assessing patients at risk for readmission
  • Conducts complex psycho-social assessment and intervention to promote timely throughput, safe discharge and prevent avoidable read admissions
  • Discharge planning, case management, interdisciplinary meetings
  • Sending referrals for DME, Home health, SNFs

Youth Case Manager

Central Arizona Shelter Services, CASS Homeless Shelter
Phoenix, AZ
03.2019 - 09.2020
  • Deescalated clients in crisis situations in shelter environment; build and sustain productive relationships with community healthcare partners and providers
  • Assisted foster youth, veterans and seniors obtain assess to programs qualified for
  • Engaged chronically homeless individuals who had acute need for services related to their mental health, substance abuse and/or trauma
  • Identified clients specific housing needs, their strengths, resources and potential challenges to obtaining stable housing; complete housing applications and collect all required documents to support application
  • 50+ caseload

Call Center Representative

Aetna
Phoenix, AZ
05.2014 - 07.2019
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Maintained high call volume daily for Medicare patients
  • Handled crisis calls
  • Scheduled transportation to and from doctor appointments for members
  • Managed over 100 calls per day.
  • Increased readmission by referring crisis lines

Education

Master of Social Work -

Arizona State University
Phoenix
05.2021

Skills

  • Interdisciplinary Collaboration
  • Crisis Intervention
  • Client Advocacy
  • Resource Identification
  • Addictions and Substance Abuse
  • Case Conferences
  • Care Planning
  • Case Management
  • Discharge planning

Additional Information

  • License: LMSW, ACSW.
  • Level One Fingerprint Card IVP Fingerprint Card
  • Suicide Prevention Training Certification

Languages

Sign Language
Full Professional

Timeline

BH Case Manager

Centene
08.2022 - Current

Case Manager

Banner
05.2022 - Current

Case Manager

Medovent /Providence St. John's Hospital
01.2022 - 03.2022

Social Worker

Valley wise
05.2021 - Current

Case Manager

Abrazo Scottsdale Hospital
09.2020 - 01.2022

Youth Case Manager

Central Arizona Shelter Services, CASS Homeless Shelter
03.2019 - 09.2020

Call Center Representative

Aetna
05.2014 - 07.2019

Master of Social Work -

Arizona State University

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KATOYA CORLEY, LMSW