Katoya White
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Dispatcher
4 Years 6 Months- Coordinated logistics for efficient dispatch of resources and personnel across multiple locations.
- Monitored real-time communication systems to ensure timely response to client inquiries and service requests.
- Developed and implemented scheduling strategies to optimize route efficiency and reduce operational delays.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Specialist
9 Months- Monitoring daily production to insure the part poured meet customer requirement.
- Successfully achieved to help in turning company to make-profit operation.
- Extraordinary job performance, teamwork, and leadership
311 Operator
2 Years 1 Month- Assisting citizens across the five boroughs with different questions and concerns.
- Taking complaints and service requests that were being forwarded into further action.
- Performed related clerical computer support work
- Providing useful information to the public that may help them best.
Support
2 Months- Created and implemented interpretive programs for the public
- Stocked and replenished merchandise when necessary.
- Maintained neatness of all clothes, and hand bags.
- Provided excellent customer service while on the selling floor, fitting room and front end.
Teachers Assistant
1 Year 11 Months- Assisted with the implementation and preparation of learning environment, setting up interest centers and preparing needed materials and supplies.
- Tutored and assisted children individually or in small groups in order to assist with their personal development.
- Organized and labeled materials and display students’ work in a manner appropriate for their eye levels and perceptual skills