Katrel Larkins

I manage a team of 20 service representatives and direct customer‑facing operations for a high‑volume market. I develop my team in customer retention, accounts receivable, service excellence, and logistics management. Recognized for driving accountability, elevating performance, and building a team first culture that strengthens both customer loyalty and operational success.

• Analyzed route performance data to identify areas for operational improvement.
• Managed daily route operations, ensuring timely delivery and customer satisfaction.
• Coordinated cross-functional efforts to meet or exceed company revenue goals consistently.
• Managed personnel effectively, fostering accountability, responsibility, professionalism while delegating tasks efficiently.
• Conducted regular performance reviews, providing constructive feedback for employee improvement initiatives.
• Enhanced customer satisfaction by addressing and resolving service issues promptly.

I built strong relationships with 60+ contractors to support long‑term growth, held targeted one‑on‑one meetings to identify obstacles and recommend solutions, and recruited and hired staff to strengthen team performance. I also resolved issues with high‑profile customers to protect key accounts and increase retention

• Analyzed performance metrics to identify areas of improvement, implementing necessary changes promptly.
• Enhanced client retention rates through consistent follow-up and personalized attention to their needs.
• Led team meetings regularly, fostering collaboration among team members and promoting a positive work environment conducive to achieving common objectives.
• Managed multiple projects simultaneously, prioritizing tasks based on business goals and client requirements.
• Developed strong relationships with key stakeholders, ensuring open communication channels at all times.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

I oversaw 32–64 projects, reporting on budgets, progress, and technical issues while managing each project end‑to‑end from procurement through commissioning. I developed new initiatives, controlled costs, and monitored performance to ensure delivery. By coordinating contractor execution, I consistently met deadlines and strengthened overall project outcomes. I also drove team alignment through a shared vision and recognition of quality work.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Provided detailed project status updates to stakeholders and executive management.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Managed project timelines, ensuring alignment with client expectations and company objectives.
• Analyzed project performance data to identify areas for process improvement and efficiency gains.

I maintained detailed project records, interpreted blueprints for crews, and coordinated daily with vendors to keep sites running smoothly. I ensured full OSHA compliance, supervised on‑site personnel, and delegated assignments based on project needs. I also hired and trained workers and performed masonry work, including mixing mortar and laying brick to code.

I developed leaders by promoting four managers from within and coached 10–12 Site Directors to maintain strong operational performance. I produced weekly reports, oversaw regional sales operations, and managed annual budgets to support efficient planning. I also streamlined office workflow and administrative processes to ensure smooth daily operations.

I maintained detailed logs of work performed, materials used, and equipment deployed while interpreting blueprints and communicating requirements to crews. I coordinated daily with vendors to keep projects fully operational and met weekly with the General Contractor to address safety, compliance, and maintenance needs. I ensured strict OSHA and regulatory compliance across all sites, supervised personnel, delegated assignments based on project plans, and interviewed and trained new workers. In addition to leadership duties, I performed hands‑on masonry work, mixing mortar and laying brick to code for walls, sidewalks, and stone structures.

I cut materials to precise specifications using a variety of tools, prepared and cleaned surfaces by removing damaged tiles, bricks, and mortar, and completed site prep while maintaining organized work areas throughout each project. I also mixed mortar, plaster, and grout according to standard formulas to support accurate rebuilding and masonry work.