Open To Work
Katrena Hildreth
Spring,TX
Work Preference
Summary
Detail-oriented medical record technician specializing in electronic health record management and compliance. Demonstrated success in ensuring accuracy and maintaining patient confidentiality during efficient medical record processing.
Overview
9
9
years of professional experience
Work History
Medical Record Tech 1
The Elizabeth Hospice
Escondido, California
09.2017 - 06.2026
- Managed patient records using electronic health record systems.
- Organized and maintained medical files for easy access and retrieval.
- Ensured compliance with confidentiality regulations and hospital policies.
- Processed incoming medical records requests efficiently and accurately.
- Collaborated with healthcare staff to ensure proper documentation practices.
- Assisted in training new staff on record management procedures.
- Conducted regular audits of medical records for accuracy and completeness.
- Updated patient information in databases promptly as required.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Organized patient charts, gathering medical histories, lab results and consents.
- Scanned and validated medical records for upload.
- Maintained a secure filing system for confidential documents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
- Revised patient files with current medical information.
- Scanned paper records into digital format.
- Kept department clean, organized and professional.
- Tracked and processed release of information requests.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Processed and invoiced records requests from patients, providers and third parties.
- Reviewed patient charts for accuracy and completeness.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Monitored compliance with state and federal regulations regarding release of information.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Observed confidentiality and safeguarded all patient-related information.
- Supported administration staff with records requests to support patient care.
- Obtained information by contacting appropriate personnel or patients.
- Provided training to staff members on proper documentation techniques for medical records.
- Identified discrepancies between physical documentation and electronic health records.
- Compiled discharge summaries for all discharged patients.
- Resolved any discrepancies found in the review process.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Processed and responded to external requests for medical records following established protocols.
- Coordinated with healthcare providers to clarify unclear or incomplete information in records.
- Assisted patients with requests for their medical records, guiding them through the process.
- Accurately entered patient information into electronic health record systems.
- Reviewed medical records for completeness and accuracy according to established guidelines.
- Retrieved medical records upon request from healthcare professionals.
- Pulled patient records and transferred information to appropriate parties.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Located and retrieved files, assisting public with general information.
- Determined and implemented techniques to improve medical records retrieval process.
Education
Associate of Arts - Medical Technology
Southwestern College
Chula Vista, CA12-2011
Associate of Arts - Medical Office Professional
San Diego Mesa College
San Diego, CA12-2011
Certificate - Career Developement
School of Alied Health-Professional
01-2007
Skills
- Electronic health records
- Data management
- Medical record auditing
- HIPAA compliance
- Documentation procedures
- Patient confidentiality
- Records request processing
- Information retrieval
- Problem solving
- Effective communication
- Time management
- Customer service
- Customer rapport
- Attention to detail
- Relationship building
- Customer interaction
- Works Well Under Pressure
- Verbal and written communication
- Written/Verbal communication
- Project Support
- Information tracking
Timeline
Medical Record Tech 1
The Elizabeth Hospice
09.2017 - 06.2026
Associate of Arts - Medical Technology
Southwestern College
Associate of Arts - Medical Office Professional
San Diego Mesa College
Certificate - Career Developement
School of Alied Health-Professional