Katrena Love
Summary
Seasoned professional knowledgeable about operations and offering top-notch project management, team leadership, and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities.
Overview
24
24
years of professional experience
Work History
Director of Operations
Waltonwood Senior Living
Charlotte, North Carolina
05.2020 - Current
- Directed daily operations ensuring quality care for senior residents.
- Developed staffing strategies to enhance workforce efficiency and performance.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Oversaw budgets to maintain financial health of operational units.
- Directed day-to-day operations for large staff across multiple departments.
Dispatcher Coordinator/Bus Driver
Charlotte Area Transit System
Charlotte, North Carolina
02.2002 - 03.2024
- Coordinated daily dispatch schedules for transit vehicles and staff, ensuring timely and efficient service delivery.
- Managed communication between drivers and operations control center to facilitate smooth operations and quick resolution of issues.
- Trained new dispatch staff on operational procedures and software tools.
- Documented incidents and maintained accurate records of operations activities to support accountability and compliance.
- Conducted regular safety inspections of vehicles used by drivers for dispatch services.
Education
High School Diploma -
Myers Park High School
Charlotte, NC06-1993
Timeline
Director of Operations
Waltonwood Senior Living
05.2020 - Current
Dispatcher Coordinator/Bus Driver
Charlotte Area Transit System
02.2002 - 03.2024
High School Diploma -
Myers Park High School