Katresa Rolfe
Dollar General
DETROIT
9
years of professional experience
Proactive leader with a strong background in operations management and sales strategy. Known for implementing process improvements and developing training programs that elevate employee performance and customer satisfaction.
Work History
General Manager
4 Years 4 Months- Developed and implemented strategic sales plans to enhance store performance.
- Oversaw daily operations to ensure compliance with company policies and standards.
- Trained and mentored staff to improve customer service and operational efficiency.
- Analyzed inventory levels and adjusted purchasing strategies to minimize stockouts.
- Collaborated with regional management to align store objectives with corporate goals.
- Fostered a positive work environment through effective communication and team-building activities.
Assistant Manager
2 Years 7 Months- Led daily operations to ensure efficient store management and customer satisfaction.
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Mentored team members on best practices for sales and inventory management.
- Developed training programs to enhance employee performance and engagement.
Education
High School Diploma
Skills
Operations management
Sales strategy
Staff training/development
Employee scheduling
Problem resolution
Collaborative work
Leadership and team building
Timeline
General Manager
Dollar General
02.2022 - 06.2026Read More
Assistant Manager
Value Village
08.2017 - 03.2020Read More
Central State University
High School Diploma
Read More