Katrice Green
Tinley Park,IL
Summary
Dynamic Area Supervisor at Amazon Prime Products with a proven track record in team management and operational excellence. Spearheaded product line development, enhancing profitability while fostering a culture of continuous improvement. Skilled in inventory management and relationship building, driving significant operational efficiencies and employee performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Area Supervisor
Amazon Prime Products
01.2017 - 12.2025
- Directed daily operations to ensure adherence to safety and quality standards.
- Directed cross-functional teams to accomplish departmental objectives and enhance productivity.
- Guided team members in implementing best practices for inventory management and optimizing workflow efficiency.
- Spearheaded development of new product lines to enhance annual profitability.
- Oversaw examination of incoming inventory, merchandising shelves, and implementing shrinkage prevention strategies.
- Assessed employee performance and delivered constructive feedback to enhance skill development.
- Oversaw inventory management to ensure optimal stock levels and accuracy.
- Facilitated training and mentorship for team members on best practices and operational procedures.
- Analyzed performance metrics to drive operational improvements.
- Designed comprehensive training materials to enhance onboarding processes for new employees.
- Directed daily departmental operations to ensure efficient workflow and timely task completion.
- Exercised strong leadership and problem-solving abilities to enhance team efficiency and streamline workflows.
- Facilitated collaboration with management to synchronize operational strategies with organizational objectives.
- Analyzed operational inefficiencies and executed corrective measures to enhance overall effectiveness.
- Oversaw senior-level personnel in marketing and sales functions.
- Engineered and implemented system life cycle methodology to enhance quality of systems.
Store Manager
Big Lots
09.2009 - 09.2024
- Oversaw daily store operations, ensuring strict compliance with company policies and procedures.
- Oversaw inventory management by implementing systematic audits to ensure stock accuracy.
- Led training and mentorship initiatives for staff, emphasizing customer service excellence and effective sales techniques.
- Executed visual merchandising strategies to optimize product presentation and elevate sales performance.
- Executed daily reconciliation of sales transactions to ensure revenue accuracy.
- Facilitated contract negotiations and finalizations to secure advantageous terms and minimize budgetary expenditures.
- Addressed customer inquiries and complaints to enhance overall shopping experiences.
- Led collaboration with corporate teams to drive initiatives enhancing store performance and profitability.
- Executed point of sale opening and closing procedures with meticulous attention to detail.
- Oversaw and approved timely payroll submissions for all employees.
Call Center Supervisor
Nordstrom.com
07.2003 - 09.2009
- Secured advantageous rates and optimized delivery schedules with vendors.
- Facilitated training and coaching sessions for sales team members on customer service excellence and effective sales techniques.
- Oversaw scheduling and monitoring of sales team workloads to ensure alignment with customer demands.
- Formulated and executed innovative strategies to drive sales growth and enhance customer service quality.
- Ensured high-quality service levels through continuous call monitoring and delivery of constructive feedback to agents.
- Optimized call handling techniques and scripts to reduce average handle time.
- Oversaw team of job titles to deliver exceptional customer service to callers seeking assistance with type and type issues.
- Facilitated collaboration with IT department to optimize call center technology operations and reduce downtime.
- Enhanced customer retention rates by proactively addressing potential issues and providing tailored solutions.
- Optimized call handling efficiency through implementation of advanced software tools.
- Championed implementation of customer relationship management (CRM) software to improve data accuracy and accessibility.
- Led performance review sessions to pinpoint improvement areas and set clear objectives for team members.
- Directed employee performance management to enhance prioritization and attainment of sales and productivity objectives.
- Established and optimized comprehensive reporting systems to monitor team performance and achieve operational goals.
Food Service Worker
Brookfield Zoo
05.1999 - 06.2003
- Provided outstanding customer service in a high-pressure food service environment.
- Executed preparation and assembly of food items, ensuring adherence to safety and quality standards.
- Ensured cleanliness and organization of work stations and dining areas.
- Managed operation of grills, fryers, and cash registers to ensure seamless service delivery.
Education
Associate of Science - Business Administration And Management
Ivy Tech Community College
East Chicago, IN06-2006
Skills
Team management
Production management
Task delegation
Multi-unit management
Cycle counts and audits
Salesforce software
Calendar and scheduling software
Computer proficiency
Financial recordkeeping
Cash drawer reconciliation
Inventory and stocking
Process and procedure development
Orientation and training
Administrative documentation
Decision-making
Customer service management
Handling complaints
Relationship building
Inventory management
Reporting and performance analysis
Employee training
Cash handling and reconciliation
Staff coaching and training
Scheduling and Time-tracking
Safety management
Supply chain management
Quality control
Customer credit management
Loss prevention
Sales floor organization
Marketing and advertising
Certification
PERC CARD
CPR
Timeline
Area Supervisor
Amazon Prime Products
01.2017 - 12.2025
Store Manager
Big Lots
09.2009 - 09.2024
Call Center Supervisor
Nordstrom.com
07.2003 - 09.2009
Food Service Worker
Brookfield Zoo
05.1999 - 06.2003
Associate of Science - Business Administration And Management
Ivy Tech Community College