Katrin Davtyan
Glendale,CA
Summary
Accomplished Front Desk Manager at Brighton Dental Office, adept in office management and customer service, showcasing a team player mentality and exceptional problem-solving skills. Enhanced reservation efficiency and minimized overbookings, significantly improving guest satisfaction. Demonstrated reliability by effectively handling emergency situations and optimizing front desk operations.
Overview
4
4
years of professional experience
Work History
Front Desk
Brighton Dental Office: Broitman Zvi DDS
09.2020 - 06.2024
- Managed reservations system effectively, minimizing mix-ups and overbookings.
- Handled emergency situations calmly and professionally while following proper protocols.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
Online Picker
Net Cost Market
05.2020 - 09.2021
- Maximized productivity by collaborating with team members to complete high volume of orders daily.
- Assured order accuracy through double-checking contents before packing and shipping products.
- Optimized workspace organization to facilitate faster product retrieval, improving overall efficiency in the picking process.
- Reduced product damage by carefully handling items during the picking process.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
Education
Dental Hygiene
Glendale Community College
Glendale, CARussian-Armenian Slavonic University
Yerevan ArmeniaHigh School Diploma -
Taras Shevchenko High School No.42
Yerevan Armenia05.2016
Skills
- Team player mentality
- Reliability and punctuality
- Patience and composure
- Problem-solving skills
- Customer Service
- Front Desk Management
- Credit and cash payments
- Office Management
- Phone and Email Etiquette
- Office Organization
Languages
Armenian
Native or Bilingual
English
Full Professional
Russian
Full Professional
Timeline
Front Desk
Brighton Dental Office: Broitman Zvi DDS
09.2020 - 06.2024
Online Picker
Net Cost Market
05.2020 - 09.2021
Dental Hygiene
Glendale Community College
Russian-Armenian Slavonic University
High School Diploma -
Taras Shevchenko High School No.42
Similar Profiles
Andrew MillerAndrew Miller
Dental Assistant at Brighton Dental AssociatesDental Assistant at Brighton Dental Associates
Carla.F TurciosCarla.F Turcios
Dental Assistant at Brighton Family Dental GroupDental Assistant at Brighton Family Dental Group
Iadasima Rodriguez SantosIadasima Rodriguez Santos
Dental Assistant at La Puente Family Dental Center - Dr Paresh B Kumar DdsDental Assistant at La Puente Family Dental Center - Dr Paresh B Kumar Dds