Katrina Balarezo
Towson,MD
Summary
Energetic unit secretary with expertise in medical billing, patient chart maintenance and appointment scheduling to help facilitate superior patient care. Hardworking and detail-oriented with a proven history of successful team training and development. Dedicated unit secretary skilled in patient records management healthcare operations illustrated several years of industry experience. Eager to offer effective communication and a proactive attitude to facilitate seamless patient care and bring value to the team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Unit Secretary/Patient Care Technician
University of Maryland
Baltimore, MD
11.2007 - Current
- Retrieved physicians' paperwork, including lab test requests
- Coordinated with other departments to ensure timely delivery of services to patients
- Communicated with management to facilitate efficient unit operation
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system
- Managed unit call reception and routed calls to correct department
- Maintained a clean and organized front desk and reception area
- Answered telephone calls promptly and directed them to appropriate personnel or departments
- Assisted nursing staff with administrative tasks to support patient care
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations
- Routed laboratory or diagnostic results to appropriate staff
- Compiled and filed medical reports, charts, and correspondence
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly
Education
Certified Nurses Assistant -
It Works Learning Center
Baltimore, MD01.1993
Skills
- Nursing unit operations
- Nursing station operations
- Patient chart maintenance
- Lab test documentation
- Phone reception
- Unit secretary training
- Training and coaching
- Strong organization
- Incoming call management
- Document management
- Conflict resolution techniques
- Incoming call reception
Certification
- Certified Nurses Assistant, 08/01/93
- CPR, 01/01/23
Timeline
Unit Secretary/Patient Care Technician
University of Maryland
11.2007 - Current
- Certified Nurses Assistant, 08/01/93
- CPR, 01/01/23
Certified Nurses Assistant -
It Works Learning Center
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