Katrina Beyersdorfer
Mooresville,In
Summary
Results-driven Shift Manager with expertise in operational efficiency, team training, and customer service. Proven ability to resolve complaints and optimize staffing schedules to enhance customer satisfaction.
Overview
13
13
years of professional experience
Work History
Shift Manager
McDonald's
Mooresville, Indiana
08.2024 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and developed team members in food safety and quality standards.
- Coordinated shift schedules to optimize staffing and meet peak demands.
- Resolved customer complaints promptly, maintaining brand reputation and loyalty.
- Monitored cleanliness and organization of the dining area for guest comfort.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Cook
Plainfield Health Care Center
Plainfield, Indiana
07.2013 - 05.2022
- Prepared and cooked menu items following established recipes and standards.
- Maintained cleanliness and organization in kitchen areas to ensure safety.
- Operated kitchen equipment safely, including ovens, grills, and fryers.
Education
High School Diploma -
Mooresville Highschool
Mooresville, IN05-2009
Skills
- Team supervision
- Staff training
- Scheduling optimization
- Customer complaint resolution
- Safety compliance
- Food quality control
Timeline
Shift Manager
McDonald's
08.2024 - Current
Cook
Plainfield Health Care Center
07.2013 - 05.2022
High School Diploma -
Mooresville Highschool