Katrina Birdwell
Vallejo,CA
Summary
Adept at leading teams and enhancing operational efficiency, my tenure with the United States Air Force honed my procurement expertise and situational awareness. I excel in staff supervision and subcontractor management, driving process improvements and maintaining high security standards. My approach consistently delivers results, surpassing project and performance metrics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
United States Air Force
Beale AFB, CA
07.2023 - 08.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Executive Administrative Assistant
United States Air Force
Doha, Qatar
11.2022 - 07.2023
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Implemented updated policies and practices for organization and monitored effect.
- Answered high volume of phone calls and email inquiries.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
Contracting Officer Representative
United States Air Force
Doha, Qatar
02.2022 - 11.2022
- Optimized supplier selection process with thorough evaluation criteria, ensuring the most qualified contractors were chosen for each project.
- Enhanced contract compliance by conducting thorough reviews and assessments of contractor performance.
- Resolved contractual disputes promptly to avoid delays in project delivery, utilizing strong mediation skills and comprehensive knowledge of terms and conditions.
- Improved financial accountability within the contracting process, diligently tracking expenditures and budgetary constraints.
- Evaluated contractor performance regularly, providing constructive feedback and guidance to ensure continuous improvement in service delivery.
- Met tight deadlines consistently by prioritizing tasks effectively, quickly adapting to changes in priorities or project scope when necessary.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
Security Assistant
United States Air Force
Saudi Arabia
01.2021 - 01.2022
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
- Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
- Analyzed security data to identify patterns and prevent future incidents.
Education
Associate of Science - Business Management
Community College of The Air Force
Montgomery, AL08.2016
High School Diploma -
Mayfield High School
Las Cruces, NM05.2002
Skills
- Staff Supervision
- Document Review
- Subcontractor Management
- Teamwork and Collaboration
- Customer Service
- Time Management
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Leadership
- Team Collaboration
- Effective Communication
- Procurement expertise
- Data analysis understanding
- Quality Control
- Process Improvement
- Situational Awareness
- Security Protocols
- Cultural Sensitivity
- Workplace Safety
- Security procedures knowledge
- Surveillance
- Security operations experience
- First Aid Certified
- Emergency Management
- ID Verification
- Volunteer Coordination
- Volunteer orientation and onboarding
- Team Training
Certification
- Licensed CPR- 2023
- Certified Food Service Handler - 2022
Timeline
Operations Manager
United States Air Force
07.2023 - 08.2024
Executive Administrative Assistant
United States Air Force
11.2022 - 07.2023
Contracting Officer Representative
United States Air Force
02.2022 - 11.2022
Security Assistant
United States Air Force
01.2021 - 01.2022
Associate of Science - Business Management
Community College of The Air Force
High School Diploma -
Mayfield High School