Overview
Work History
Education
Skills
Timeline
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Katrina Collier

Katrina Collier

Fontana,CA

Overview

14
14
years of professional experience

Work History

Dispatch/Customer service Representative

Rc Store Maintenance
12.2021 - 05.2024
  • Dispatch the companies techs
  • With plumbing, heating, A/C Units also services big names companies such as walmart cvs 7-Eleven Khols and many more
  • Worked closely with the customer, to obtain information about the issues they are having
  • Scheduling the techs days
  • Keeping up with the ETAs of the arrivals
  • Ordering any parts the techs needed for a Job
  • Picking and dropping off parts at the company wearhouse
  • Using company cell phones and laptops when in the field
  • To make sure the techs had map information, house information
  • Operation with a system called Buildops
  • Working through emails to recive services request, Worked closely with the company builders for home floor plans.

Call Center

VXI Global Solutions (AT&T/Directv)
10.2010 - 11.2021
  • AT&T team lead supervisor./ Dispatcher Call center environment working for AT&T/Ditectv in the retentions loyalty department
  • I took on rolls to save customers that wanted to disconnect, or if their bills were too high to help lower it
  • Also did troubleshooting/Dispatch
  • Hands on with technical support to get technicians to the costumers that we couldn't successfully help
  • Were the last steps department
  • Our department was trained in sales as well
  • We sold AT&T wireless and internet with bundles
  • Learned how to conduct a professional tone and handle every customer in a different way, satisfying each customer's needs
  • Worked with AT&T converted system(RC1) along with legacy account system (RIO) and AT&T wireless system (OPUS).

Education

Bachelor - business marketing

Long Beach city college
Long Beach, CA
01.2021

Certificate - Medical Assistant

Newbridge college
Long Beach, CA
01.2012

High School Diploma - General Studies

Wilson High School
Long Beach, CA
01.2007

Skills

  • Zendesk systems
  • Mastering communication skills
  • Mastering different systems
  • Typing speed 40 wpm
  • Learning how to sale a product with strong work ethic
  • Answering multi line phones
  • Problem solving
  • Listening to customer’s needs

Timeline

Dispatch/Customer service Representative

Rc Store Maintenance
12.2021 - 05.2024

Call Center

VXI Global Solutions (AT&T/Directv)
10.2010 - 11.2021

Bachelor - business marketing

Long Beach city college

Certificate - Medical Assistant

Newbridge college

High School Diploma - General Studies

Wilson High School

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Katrina Collier