Katrina Culbertson
Laurel,MD
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles.
Overview
24
24
years of professional experience
Work History
Community Manager
Grady Management Inc.
09.2015 - 11.2024
- Managed a team of five staff members, providing guidance and fostering a collaborative work environment.
- Manage resident concerns that need higher-level decision-making.
- Played a pivotal role in identifying and addressing operational challenges, leading to improved workflow and productivity.
- Managed approved capital projects to ensure scope completion.
- Generated monthly variance reports to track the financial performance of the community.
- Analyzed user feedback and identified areas of improvement.
- Improved NOI through rent growth and expense management.
- Responded to customer inquiries promptly.
- Developed and implemented strategies to increase community engagement.
- Conducted thorough reviews of contracts, ensuring compliance with company policies, and identifying potential risks to mitigate legal and financial exposure.
- Prepared and managed the annual budget for the property, monitoring expenses, and ensuring financial objectives are met.
Section Manager
Southern Management Inc.
Oxon Hill, MD
07.2010 - 08.2015
- Supervise and mentor property management staff, including maintenance personnel and administrative support, to ensure high performance and employee development.
- Managed a portfolio of 346 residential apartment homes.
- Serve as the primary point of contact for tenants, addressing concerns, and resolving issues in a timely and professional manner.
- Conduct regular team meetings to communicate objectives, address challenges, and foster a collaborative work environment.
- Created plans to achieve monthly financial targets.
- Developed and implemented marketing strategies to attract potential tenants, including online listings, open houses, and community outreach.
- Conducted annual performance appraisals for staff members, and provided feedback on their job performance.
- Conducted regular property inspections to ensure compliance with safety and maintenance standards.
- Supervised daily workflow activities within the section, ensuring all tasks were completed promptly.
Resident Retention Manager
Southern Management Inc.
Oxon Hill , MD
07.2000 - 07.2010
- Coordinate and facilitate community workshops and events, ensuring all activities align with organizational goals and community needs.
- Assisted in the creation of promotional materials and social media campaigns that enhanced organizational visibility.
- Engaged directly with community members to understand their needs and gather feedback for program improvement.
- Developed and implemented customer retention strategies to increase customer loyalty.
- Monitored customer feedback and identified areas for improvement in service delivery.
- Assisted in the creation of promotional materials, including newsletters and social media content, to support ongoing community engagement.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Prepared and submitted monthly tenant visit logs.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Education
Bachelor of Arts - Business Administration
Delaware State University
Dover, DE05-1998
Skills
- Leadership
- Project Oversight
- Communication
- Analytical Decision-Making
- Customer Engagement
- Computer Proficiency
- Income and expense management
- Tenant and eviction laws
- Property tours and inspections
- Maintenance Oversight
- Team Training
- Employee Performance Management
Timeline
Community Manager
Grady Management Inc.
09.2015 - 11.2024
Section Manager
Southern Management Inc.
07.2010 - 08.2015
Resident Retention Manager
Southern Management Inc.
07.2000 - 07.2010
Bachelor of Arts - Business Administration
Delaware State University
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