Katrina Delaney
Wilmington,NC
Summary
Knowledgeable of various teaching techniques to educate patients and families. Also, monitor the patient's nutrition care plan according to physician's dietary ordered. Demonstrated success in collaborating with clinicians to optimize patient plans. Thrive in challenging, fast-paced settings when managing multiple tasks and working with various patients. Over 10 years of experience helping hospital patients handle chronic medical problems, I was diligent in staying updated on latest medical research and effective nutritious foods. Successfully educated patients and families, planned menus and completed assessments. Strong communicator with outstanding active listening skills.
Overview
33
33
years of professional experience
Work History
Night Auditor
Azalea Inn
06.2022 - Current
- Displayed strong attention to detail when preparing nutritious well-balanced meals for the guest
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Front Desk/ Night Attendant/Breakfast Attendant
Extended Stay America
10.2017 - 11.2019
- Provided nutritious and healthy breakfast for guests
- Adhered to hotel's protocols and procedures
- Administered a balanced morning meal
- Maintained a clean and neat front desk area
- Handled cash and credit card payments
- Ability to work in laundry and housekeeping as needed.
- Improved guest satisfaction by promptly addressing and resolving any issues or concerns during nighttime hours.
- Maintained a safe and secure environment for guests by conducting regular property rounds and monitoring security systems.
Certified Nursing Assistant /Dietary Assistant
Rite Home Care
10.2016 - 01.2017
- Prepared and delivered instructional activities that engaged
- Assisted in maintaining a clean and organized kitchen area for efficient meal preparation and service.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient satisfaction by providing customized meal plans according to dietary needs and restrictions.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Residential Counselor/ Instructor
Family Services
06.2012 - 11.2014
- Ensured that all students comprehended the curriculum and provided extra guidance with reading and writing assignments
- Case managed 10-15 young adults with various disabilities
- Disabilities consisted of Asperger syndrome, Autism, anxiety, mood, and psychotic disorders
- Communicated cooperatively with peers, colleagues, and parents to meet teaching goals and ethical standards
- Counseled residents on financial management and nutrition counseling
- Managed medical records and maintained patient files using Electronic Medical Records Software (EHR/EMR)
- Detail-oriented, referred clients
- Applied appropriate disciplinary measures when necessary.
Community Health Outreach Technician
Montgomery County Government Health and Human Services
02.1991 - 02.2009
- Ensured patients checked in Maternity Clinic/Triage - screened and evaluated patients
- Encouraged clients to enroll with Women, Infants, and Children (WIC) program; Accurately document
- Demonstrated two-way interaction with nutritional assessment and documentation accuracy and completeness
- Initiated service coordination with multiple public and non-profit organizations
- Improved healthy eating habits among participants through individualized nutrition counseling sessions.
- Maintained accurate records
- Enhanced community nutrition knowledge by developing and delivering engaging educational workshops.
- Adhered to HIPAA regulations, OSHA policies, and CDC protocols and maintained confidentiality
Education
Master of Science in Education - Public Health Education
Universities of Maryland University College
College Park, MD06.2026
American Health Care Academy - Emergency Care Attendance/ CPR/
Online
12.2023
Certified Nursing Assistant - Practical/ Geriatric Nursing
Quality First Career Center Inc.
Hyattsville, MD06.2018
Bachelor of Science in Health Services Management - Community Health Services
Universities of Maryland University College
College Park, Maryland06.2016
Associates Degree of Liberal Arts - Biology/Liberal Arts
Montgomery College Germantown Campus
Rockville, MD06.2009
Skills
- Complaints Management
- Financial Reporting
- Accounting Principles
- Front Desk Operations
- Gluten-Free Diets
- Meal Planning
- Continuous Learning
- Heart-Healthy Diets
Languages
Spanish
Elementary
Timeline
Night Auditor
Azalea Inn
06.2022 - Current
Front Desk/ Night Attendant/Breakfast Attendant
Extended Stay America
10.2017 - 11.2019
Certified Nursing Assistant /Dietary Assistant
Rite Home Care
10.2016 - 01.2017
Residential Counselor/ Instructor
Family Services
06.2012 - 11.2014
Community Health Outreach Technician
Montgomery County Government Health and Human Services
02.1991 - 02.2009
Master of Science in Education - Public Health Education
Universities of Maryland University College
American Health Care Academy - Emergency Care Attendance/ CPR/
Online
Certified Nursing Assistant - Practical/ Geriatric Nursing
Quality First Career Center Inc.
Bachelor of Science in Health Services Management - Community Health Services
Universities of Maryland University College
Associates Degree of Liberal Arts - Biology/Liberal Arts
Montgomery College Germantown Campus