Katrina Dempsey

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Launched quality assurance practices for each phase of development
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Defined clear targets and objectives and communicated to other team members.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Managed cases and maintained the handling of sensitive and private information. Maintain the organizing and accessibility of records.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Assisted in organizing and overseeing assignments to drive operational excellence.

Maintained court dockets and updated disposition of cases after court hearings and trials.

• Examined legal documents submitted to courts for adherence to laws and court procedures.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Prepared court orders and judgments for signature.
• Provided assistance to attorneys and court personnel in courtroom
• Reviewed court documents to process subpoenas, motions and pleadings.
• Prepared court documents for filing in alignment with established protocols to support compliance.
• Maintained and updated electronic databases to accurately and securely store court documents.
• Assisted court in scheduling hearings, meetings and other events to support seamless operations.
• Answered over 30 telephone calls daily,took messages and transferred calls to appropriate colleagues.
• Drafted professional court correspondence to facilitate legal proceedings.
• Researched case law and legal documents to support judicial decisions.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Stayed up-to-date on [Louisiana] laws and licensing requirements to complete accurate and efficient reviews.
• Performed routine data entry or document management.
• Researched information in municipal archives upon request of public officials or private citizens.
• Responded to requests for information from public, other municipalities or state and federal legislative offices.
• Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.