Katrina DOTSON
Nicole's Scrub Bar
Houston,USA
1
Language
23
years of professional experience
Effective Team Leader experienced in operational management and workflow optimization. Improved team efficiency through strong organizational skills and clear communication. Fostered collaborative work environments to achieve collective goals.
Work History
Supervisor
2 Years 4 Months- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Conducted regular performance evaluations to identify areas for improvement and development.
- Implemented standard operating procedures to enhance workflow efficiency and team performance.
- Managed inventory levels, ensuring timely restocking of products to meet demand.
- Resolved customer concerns effectively, maintaining a positive brand reputation and loyalty.
Supervisor
7 Years- Assisted passengers at each gate with getting to their flights and retrieving their luggage.
- Trained and mentored staff on product knowledge and customer engagement techniques.
- Conducted regular performance evaluations to identify improvement areas for team members.
- Resolved customer complaints effectively, enhancing overall service quality and retention rates.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Service Rep
2 Years 2 Months- Handled customer service by assisting customers with their flight needs.
- Trained new employees on customer service protocols and operational procedures.
- Analyzed service metrics to identify trends, driving strategies for enhanced performance outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
2 Years 3 Months- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Maintained clean and organized checkout area, contributing to a positive store environment.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Graduation
Skills
Inventory control
Problem resolution
Stock management
Training and mentoring
Goal oriented
Staff management
Operational efficiency
Employee training
Team leadership
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
Languages
English
Timeline
Supervisor
Nicole's Scrub Bar
10.2023 - 02.2026Read More
Supervisor
ABM
10.2014 - 10.2021Read More
Customer Service Rep
Huntleigh
10.2012 - 12.2014Read More
Cashier
Walmart
02.2003 - 05.2005Read More
Westbury High School
Graduation
Read More