Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Emery

Fayetteville,NC

Summary

Dynamic customer service professional excelling in fast-paced environments. Skilled in payment processing and training new hires, I deliver exceptional service while maintaining cleanliness and organization. My engaging personality and strong multitasking abilities enhance customer satisfaction and foster loyalty.

Overview

10
10
years of professional experience

Work History

Bartender

VFW Post 5303
Woodsfield, OH
10.2023 - 02.2026

• Crafted and served a wide variety of cocktails and beers in a fast-paced bar environment

• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations

• Efficiently handled cash transactions and accurately processed payments using POS system

• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs

• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation

Customer Service Representative

Westfall's Florist LLC
Woodsfield, OH
08.2021 - 10.2023
  • Assisted customers in selecting products and addressing order inquiries to optimize service delivery and enhance satisfaction.
  • Processed customer orders efficiently using POS systems, enhancing transaction speed and accuracy.
  • Maintained product displays and inventory levels.
  • Interpreted customer descriptions to create unique floral arrangements that met individual preferences.
  • Executed timely deliveries to designated locations, ensuring customer satisfaction.

Customer Service Representative

Tri-state Petroleum
Woodsfield, OH
03.2017 - 09.2019

Managed daily operations of gas station, ensuring efficient service and customer satisfaction.

Radiology Volunteer

OVMC-EORH
Wheeling, WV
08.2016 - 03.2017
  • Supported radiology technicians with equipment setup and maintenance for efficiency.
  • Observed imaging procedures to gain knowledge of protocols and best practices.
  • Recorded patient information accurately to streamline workflow processes.
  • Facilitated the arrangement of worksheets to support effective data management and retrieval.

Education

Associate of Applied Science - Historic Building Preservation And Restoration

Belmont College
Belmont, OH
01-2019

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Clear and effective communication
  • Patience and tolerance
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Payment processing
  • Handling difficult customers
  • Cash register operation
  • New hire training

Timeline

Bartender

VFW Post 5303
10.2023 - 02.2026

Customer Service Representative

Westfall's Florist LLC
08.2021 - 10.2023

Customer Service Representative

Tri-state Petroleum
03.2017 - 09.2019

Radiology Volunteer

OVMC-EORH
08.2016 - 03.2017

Associate of Applied Science - Historic Building Preservation And Restoration

Belmont College