Katrina Fitzgerald
Chesterton,IN
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Manager
Burger King
Valparaiso, IN
10.2024 - Current
- Implemented process improvements, resultingin an increase in operational efficiency.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Streamlined communication channels, improving information flow and decision-making speed.
- Conducted performance evaluations, providing feedback and coaching for team development.
Caregiver, Special Needs
Cregiver Inc.
Southaven, IN
02.2024 - 10.2024
- Consulted with client care team to continually update care plans.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Organized oral medications for clients following dosage and schedule requirements.
- Created individualized care plans based on each client's unique needs and abilities.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
Assistant Manager
IHOP
Schererville, IN
05.2023 - 06.2024
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Created reports on sales trends, inventory levels, and financial data.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Proposed or approved modifications to project plans.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised daily operations including scheduling shifts, assigning duties.
Manager
Steak N Shake
Portage , IN
11.2022 - 05.2023
- Implemented process improvements, resultingin an increase in operational efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Streamlined communication channels, improving information flow and decision-making speed.
Server
Dennys Restaurant
Lake Station, IN
03.2021 - 06.2022
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Restaurant Hostess
Dennys Restaurant
Glendale, AZ
06.2019 - 01.2020
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Informed patrons of establishment specials and promotions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Greeted guests and gathered information to seat groups or place on waitlist.
Education
High School Diploma -
Glenview College Prep
Glendale, AZ05-2021
Some College (No Degree) - Skin Care Consultant
QC Online Academy
Bethesda, MDSkills
- Marketing
- Recruiting and interviewing
- Task delegation
- Team leadership
- Staff development
- Healthcare systems navigation
- Medication management
- Medication storage
- Supply management
- Daily living assistance
- Patient care
- Resident support
Timeline
Manager
Burger King
10.2024 - Current
Caregiver, Special Needs
Cregiver Inc.
02.2024 - 10.2024
Assistant Manager
IHOP
05.2023 - 06.2024
Manager
Steak N Shake
11.2022 - 05.2023
Server
Dennys Restaurant
03.2021 - 06.2022
Restaurant Hostess
Dennys Restaurant
06.2019 - 01.2020
High School Diploma -
Glenview College Prep
Some College (No Degree) - Skin Care Consultant
QC Online Academy